Service Crew

Position : Service Crew

Work Location : 18 Lab, Elmina Lakeside Mall, Shah Alam

Job Purpose To support daily café operations by delivering efficient and friendly service, ensuring a positive experience for members and guests in line with KLGCC standards and 18 LAB branding.

Job Responsibilities

  • Provide friendly, efficient, and professional service to customers.
  • Take orders, serve food and beverages, and handle basic customer requests.
  • Maintain service standards in line with KLGCC values and 18 LAB Coffee standards.
  • Assist in day-to-day café operations to ensure smooth workflow.
  • Prepare and serve beverages and food according to SOPs.
  • Ensure cleanliness and proper setup of service areas at all times.
  • Support opening and closing procedures of the café.
  • Assist in stock replenishment and basic inventory checks.
  • Ensure proper handling and storage of food, beverages, and supplies.
  • Minimize wastage and report low stock levels to Supervisor.
  • Support ongoing promotions and upsell products when appropriate.
  • Ensure promotional displays are properly set up and maintained.
  • Assist in café events, pop-ups, and catering services when required.
  • Maintain cleanliness, hygiene, and safety standards at all times.
Job Requirements
  • Minimum SPM or equivalent.
  • 1–2 years of experience in F&B or customer service (fresh graduates are welcome).
  • Good communication and interpersonal skills.
  • Friendly, presentable, and customer-oriented.
  • Willing to work shifts, weekends, and public holidays.
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