Club Manager

Sales

  1. Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or/and Brand Ambassador and NJM target set for the month are achieved,
  2. Ensuring all activities are completed by the deadline.
  • Ensuring all sales targets are achieved for the month,
  • Accuracy and completion of MEMBR System,
  • Daily monitoring and spot checking of the activities in MEMBR System,
  • Review call logs with 5 outbound call script per staff,
  • Primarily in charge of sending out SMS and Email content,
  • Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations,
  • Responsible of assigning leads to salesperson,
  • All unassigned leads must be assigned within 24 hours.
Tools: Member System, Call Script, HOP/Reassessment
  1. Daily, weekly and monthly goal setting
  • strategic planning to ensure targets are hit
Tools: Monthly Business Plan, Member System, Call Script, HOP/Reassessment

Marketing

  1. Ensuring all activities are completed by the deadline under Member System
  • monthly evaluation of GX classes,
  • monthly evaluation of endorsers,
  • localization of national campaigns,
  • creativity and innovation when implementing marketing activities (Ex.

    Welcome

    Kit),

  • acquisition of corporate partnership,
  • able to identify marketing opportunities (ex. collaterals placement, events participation, etc.),
  • ensuring marketing collaterals are updated,
  • using marketing budget efficiently,
  • competitive analysis.
Operations - Billing Issues And Collection
  1. Ensuring all activities are completed by the deadline under Member System
  • Generate and finalise billing issue report,
  • Daily monitoring and spot checking of the activities in billing issue report - ensuring scripts are being followed,
  • Review SMS and Email content.
Operations - Personal Trainers
  1. Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved.
  2. Ensuring all activities are completed by the deadline.
  • reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office,
  • weekly 1 on 1 meetings with Head Personal Trainer with complete documentation,
  • monthly 1 on 1 meetings with Personal Trainer with complete documentation,
  • strict compliance of staff standard uniform standard and set schedule if there is any.
Operations - Member Engagement
  1. Client complaints and feedbacks
  • Needs to be addressed within 24 hours and notify ABM immediately,
  • Quarterly survey,
  • Service calls
  • NJM – welcome call for member day after
  • Non-active members – Monthly
Operations - Defects And Maintenance
  1. Daily completion of club walk through checklist
  • ensuring overall club cleanliness,
  • update Maintenance report and able to detect defects,
  • all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days.
  1. Control and maintenance of club supplies
  • Inventory of club supplies,
  • Control usage of club supplies - janitorial and office supplies,
  • Ensuring efficient use of electricity and water.
Operations - Accounting Reports
  1. Ensuring all activities are accurate and completed by the deadline.
  • Sales and PT commission report,
  • Staff and GX DTR report,
  • Salary breakdown with the leave forms
  • Payment Request Form
  • In charge of completion and sending of EOD reports from previous month to Account Department,
  • Validate inventory report – physical count,
  • Government and Institutional requirements.
  1. Cashiering and Banking
  • Assigned to either AM/PM shift and in charge of completion and sending EOD reports
  • depositing cash, the following day
  • sending copy of deposit slip to the accounting department
  1. Setting up reports for the month
  • DSR
  • Billing Issue Report
  • Scorecard
  • Update booking calendar under MEMBR system
Operations – Manpower
  1. Prepare staff work schedule as per the employment contract
  2. Monthly club launching or team meeting

  3. Managing staff performance
  • Quarterly Performance evaluation
  • Employee recognition
  1. Understanding and implementatio
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