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PMS Application Support Internship
PMS Application Support Internship Program
Program Overview:
Our PMS Application Support Internship Program offers an excellent opportunity for students to gain hands-on experience in managing user access, improving software documentation, and participating in Microsoft .NET web application development.As an intern, you will be directly involved in providing Level-1 user support, enhancing user guides, and collaborating with a senior team member on research and development initiatives. This role will give you a deep understanding of IT support processes and provide exposure to real-world application development.
Key Areas of Exposure:
Level-1 User Access Support:- Assist in resolving basic user access issues for the MARIAN application. Help ensure users can log in and perform necessary tasks without interruptions.
- Help improve and enhance the Level-1 User Access Support Guide and PMS User Operation Guide to make them clearer and more user-friendly.
- Participate in research and development for Microsoft .NET web applications . Work closely with a senior team member to develop and test new features for the MARIAN system.
- Maintain records of user access issues and the resolutions provided. Assist in preparing reports to update the team on progress and performance.
Educational Requirements:
- Currently pursuing a Bachelor’s degree in Computer Science , Information Technology , Business Administration , or a related field.
- Minimum CGPA of 3.0 and above
- Basic understanding of IT systems and applications (preferably experience with MARIAN or similar tools)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Familiar with programming languages: JavaScript , C , HTML , CSS , and SQL for database management.
- Experience with software testing , troubleshooting, and user access support.
- Familiar with SharePoint for document management and Git for version control.
- Strong attention to detail and ability to manage multiple tasks efficiently.
- Excellent problem-solving, communication, and interpersonal skills.
- Able to work independently and as part of a team, with a proactive and responsible approach.
- Strong time management and organizational skills in a fast-paced work environment.
- Gain practical experience in user access support and IT helpdesk operations.
- Develop skills in improving software documentation and user guides.
- Participate in hands-on development of Microsoft .NET web applications .
- Work closely with professionals to learn how to support software applications in a business environment.