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HR Service Delivery Manager, Greater Asia

June 29, 2026

Now

Job ID

R-544924

Human Resources

Location

Kuala Lumpur, Malaysia

Region

APAC

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The HR Service Delivery Manager for Greater Asia will be responsible for overseeing and optimizing the delivery of HR services across the specified region, ensuring efficiency, compliance, and a positive employee experience. This role will lead a team and collaborate with various HR functions to streamline processes and implement best practices.

Job Responsibilities

Lead and manage the HR Service Delivery team for Greater Asia, including hiring, training, performance management, and development.
Oversee the end-to-end delivery of HR services, including but not limited to HR operations, employee data management, HR systems support, and basic HR policy inquiries.
Develop, implement, and continuously improve HR service delivery processes and procedures to enhance efficiency, accuracy, and employee satisfaction.
Ensure compliance with local labor laws, company policies, and data privacy regulations across all HR service delivery activities in the Greater Asia region.
Manage and monitor key performance indicators (KPIs) and service level agreements (SLAs) for HR service delivery, identifying areas for improvement and implementing corrective actions.
Act as a point of escalation for complex HR service delivery issues, providing timely and effective resolutions.
Collaborate with HR Business Partners, Centers of Excellence (COEs), and other stakeholders to understand their needs and align service delivery with overall HR strategy.
Identify and implement opportunities for automation and technology utilization to optimize HR service delivery processes.
Prepare and present reports on HR service delivery performance, trends, and initiatives to senior management.
Foster a culture of continuous improvement, customer service excellence, and team collaboration within the HR Service Delivery function.

Job Qualifications:

Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
Minimum of 8 years of progressive experience in Human Resources, with at least 3-5 years in an HR service delivery, operations, or shared services leadership role.
Proven experience managing HR teams in a multi-country or regional setting, preferably within Asia.
Strong understanding of HR processes, systems (e.g., Workday, SAP SuccessFactors), and best practices in HR service delivery.
Demonstrated ability to drive process improvement and implement technology solutions in HR.
Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively with diverse stakeholders.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Knowledge of labor laws and regulations across various countries in Greater Asia is highly desirable.
Proficiency in English is required; fluency in other Asian languages relevant to the region is a plus.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other lega

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...