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Spa Therapist (with Spa certificate)
It is the Spa Therapist’s responsibility to ensure the environment and treatment delivery is in line with The Spa standards. She/he is responsible for performing a variety of facial, body and massage techniques and treatments in an engaging and professional manner, fulfilling the guest’s needs.
She/he attains outstanding knowledge and communication skills to deliver treatments in accordance with guest service standards.
- To ensure consistent guest service excellence by providing spa services and treatments according to spa standards and accepted certification practices in combination with guest’s needs.
- Develop and maintain professional relationships with spa guests and handle guest enquiries in a courteous manner.
- Actively promote the spa (treatment, home care, philosophy) as well as programs and services within the Spa & Wellness Department.
- Communicate to manager any and all occurrences involving staff or guests that require attention.
- Maintain a positive attitude and contribute toward a quality work environment.
- Be on time on for duty, prompt with each appointment and perform services within the appropriate time allotted for the service.
- Acknowledge and respond to relevant guest queries, needs and expectations.
- Updating documentation and consultation forms with consistency.
- Maintain equipment, linen, fresh produce and product inventory and usage according to set standards.
- Maintaining and preparing spa areas and rooms according to set standards.
- Ensuring all set-up and preparation according to standard ensuring optimal flow and service delivery.
- Perform other related duties that may be assigned.
- Be flexible with your schedule, supporting the needs of the operations.
- Maintains highest levels of personal hygiene and grooming at all times, as per The Datai standard.
- To be knowledgeable of the contraindications of services and products and act in accordance.
- To conduct regular daily inspections to monitor maintenance, cleanliness and hygiene of Spa areas, in accordance with the Health, Safety and Hygiene Legislation and Spa Standards.
- To be fully conversant with all health and safety, fire and emergency procedures.
- To ensure that good practice is applied to all issues in relation to employees and ensure that all Resort HR policies and procedures are followed.
- To maintain and implement the reporting procedures and control system established by the Resort.
- To support an effective structure for communication within the Spa at all levels.
- To ensure that channels of communication are respected, and information is disseminated to the correct receivers.
- To attend and contribute positively to briefings/meetings.
- To be always courteous to other team members.
- Attends and participates in training facilitated by both Learning & Development as well as Spa ensuring standards are maintained and knowledge of job function is improved.
- To implement The Datai’s environmental policies by participating and improving sustainable practices and ethics.
- Knowledge of the facilities and services provided by the Resort.
- At all times to project a favorable image of The Spa & Wellness Team to the rest of the resort.
- At all times to project a favorable image of The Datai Resorts to the public.
- Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).
- Exhibits outstanding knowledge of the resort, island, Langkawi culture.
- Knows and applies the resort’s Policies & Procedures, including those for emergency situations.
- Demonstrates knowledge and interest in goals, and objectives of The Datai’s brand.
- Ensures all activities are carried out honestly, ethically and within the parameters of the Malaysian Law.
- Continuously seeks to Endeavour and improve own knowledge of the job function
- Should be in abidance with the expectations defined in the job responsibilities.
- Individual productivity, work efficiency, attendance and punctuality.
- Positive Role model of healthy lifestyle.
- Achieve targets guest satisfaction.
Benefits
- Health insurance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
