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Hybrid Inbound / Outbound Call Executive (hiring for Multiple roles)

June 29, 2026

About the role:

Hybrid Role (3 days WFH, 2 days WFO)
Working Days: Monday - Friday
Working Hours: 8:00am - 5:00pm / 9:00am - 6:00pm
Have Monthly R&R resulting to extra allowance and Bonus
Opportunity to develop sales expertise and business capability
Supportive work environment with a focus on continuous improvement
Collaboration with internal stakeholders to achieve collective team targets

______________________________________

Member Service Agent (Outbound)

For a leading professional membership organization in the accounting field, Adecco is recruiting a Member Service Agent (Outbound) to join the Global Member Operations business unit. In this role, you report to the Outbound Team Leader and focus on converting prospective leads into new members through structured outbound activity. What You Will Do?

Convert prospective leads into new members through outbound activity, consistently achieving new member and enrolment KPI’s and campaign targets.
Actively monitor and achieve individual new member and enrolment conversion performance vs targets, using outbound activity to build new member growth.
Practice active listening to understand members’ needs, challenges and goals, delivering high quality advice, information and solutions during every interaction.
Deliver a strong level of service excellence by providing high quality information about the CPA Program, ensuring queries are handled to call resolution.
Provide surge capacity to the inbound team during peak periods, including managing exam queries and supporting members when inbound member query volume exceeds capacity.
Collaborate closely with the outbound team and Member Experience team to develop synergies across sales teams and leverage local market knowledge to achieve new membership targets.
Actively present options for sales campaigns to the Outbound Team Leader, highlighting new membership success to broader MX sales teams including Divisions and the XDI Team.
Maintain current knowledge of outbound campaign development processes and proactively keep up to date with sales techniques to ensure sales capability and targets are achieved.
Ensure effective information and knowledge sharing by regularly updating the KM Expert, capturing the status of each activity and owning the member experience to call resolution.
Communicate the growth plan KPI’s and achievement against targets at planning review meetings and internal stakeholder forums, supporting continuous improvement and operational excellence.
Build and maintain strong relationships with key internal stakeholders, including Business Development, Education – delegated CPA Program updates/issues, Policy, Advocacy and Public Practice, Marketing, International, Global Member Operations – Divisions, Event Delivery and Design and Innovation, and Technology and Digital Solutions.

Your Skills

1 plus years’ experience in sales within an outbound Contact Centre, demonstrating consistent achievement of conversion targets and familiarity with outbound campaign activity.
Ability to communicate effectively and build strong relationships at all levels, showing Building relationships & interpersonal skills and Business: Customer focus in every interaction.
Demonstrated Business: Negotiation and influencing skills and Business: Problem-solving, including identifying member needs, overcoming challenges and articulating value to prospective members.
Proven Business: Sales capability with a strong understanding of all CPA offerings and the ability to clearly communicate features and benefits to prospective and new members.
Adaptable learner with the ability to thrive in a fast-paced work environment, including flexibility to work up until 8pm on occasions when business needs require.
High level of initiative, resourcefulness and sense of ownership to deliver strong outcomes for members, minimizing escalation to the Team Leader by resolving queries independently.
Capacity to collaborate effectively within Global Member Operations and across sales teams, contributing to team targets, outbound team objectives and continuous improvement initiatives.
A tertiary qualification is highly regarded but not essential, provided you demonstrate the required customer focus, sales capability and problem-solving strengths.

______________________________________

Member Service Advisor (Inbound)

As a Member Service Advisor (Inbound) recruited by Adecco for a professional membership organization, you will work within the Global Member Operations business unit and report to the Member Service Team Leader

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...