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Executive Assistant
About BSA Solutions
Come be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs—we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources. We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive.With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally. If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here.
What do we offer?
- Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including health insurance and paid time off.
- Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalised training programs that go beyond a typical job.
- Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together.
- Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country.
The Role Purpose:
At BSA, we believe that great leaders need great support. The Executive Assistant exists to multiply the effectiveness of BSA’s most senior leaders — protecting their time, extending their reach, and ensuring they are always prepared, informed, and operating at their highest level.We are looking for a polished, autonomous professional who thrives on complexity. You will manage multi-stakeholder diary, handle highly confidential correspondence with absolute discretion, and coordinate governance logistics to an audit-ready standard.
If you operate with significant autonomy and understand that your discretion directly impacts leadership trust, this is your platform.
Key Responsibilities
1. Client Service & Multi-Channel Support- Handle executive-level client interactions across voice, email, and chat with professional discipline.
- Prioritize tasks against SLA commitments, flagging risks before they breach.
- Log every interaction accurately, ensuring continuity for the team.
- Attempt resolution at first contact using sound judgment; exhaust reasonable options before escalating.
- Manage difficult interactions with composure and professional de-escalation techniques.
- Execute escalation handoffs with precision (complete summaries, no need for callbacks).
- Maintain the office environment (supplies, room bookings) so the rest of the organization runs without friction.
- Coordinate meeting logistics end-to-end (AV setup, materials) with project manager precision.
- Track facilities issues and maintain common areas to reflect BSA’s professional brand.
- Manage complex leadership diary with strategic judgment — protecting focus time, resolving scheduling conflicts before they reach the leader.
- Draft executive correspondence that reflects the leader’s voice and intent without requiring line-by-line review.
- Coordinate governance meetings, board packs, and committee logistics with legal rigour.
- Prepare pre-read materials and track post-meeting actions to closure.
- Manage confidential information with professional discretion — never sharing sensitive content outside authorised channels.
- Produce first-draft written communications (emails, briefing notes, formal letters) that are clear and complete.
- Manage visitor experience (registering, passes, host notifications) with warmth and efficiency.
- Adapt communication style appropriately — from internal peers to senior clients — without prompting.
- Represent BSA in every in-person interaction, knowing that the first impression a visitor forms of the organisation is shaped by this role.
