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DevOps & Infra Support Engineer
We are looking for an DevOps & Infra Support Engineer to ensure the stability, performance, and reliability of our ERP application environment. You will provide incident responses & production support, perform deployments, monitor systems, do automation & support enablement and work closely with development and infrastructure teams to deliver a high-availability service. You will essentially be a DevOps Engineer working in a product support team.
You will not own product code, but own production stability, root cause analysis, monitoring and automation.
What should you have?
- Strong experience providing advanced application and infrastructure support , ensuring issues are resolved within agreed SLAs.
- Proven ability to diagnose and resolve performance issues , system errors, application slowness, and integration failures .
- Hands-on experience in incident and problem management , including root cause analysis, documentation, and implementation of permanent corrective actions .
- Practical skills in scripting and automation (e.g. SQL, JavaScript, PowerShell, Python, Perl) to optimize and streamline support workflows.
- Experience in application monitoring , logging, alerting, and proactive issue detection using tools such as Dynatrace or Datadog .
- Solid background in deployment and infrastructure support , including patching, hotfixes, upgrades, and post-deployment troubleshooting.
- Working knowledge of SQL Server administration , UAT environments, access management, and database maintenance activities.
- Experience supporting disaster recovery (DR) exercises and system maintenance activities.
- Strong collaboration skills, with the ability to work closely with Infrastructure, Development, and DevOps teams to improve system stability and service availability.
- Exposure to CI/CD practices, release stability improvements, automation, and continuous improvement initiatives.
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
- At least 1-2 years of experience in DevOps and/or in IT infrastructure
- Experience with System Administration in Windows Server
- Knowledge of CI/CD pipelines, logging, and Monitoring stack and automation practices
- Proficiency in scripting like SQL, JavaScript, PowerShell, Python, Perl
- Strong hands-on experience with:
Virtualization (VMware/Hyper-V)
Cloud services (AWS/Azure/GCP) [Good to have]
Networking fundamentals
- Experience supporting enterprise or custom in-house applications
- Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL) queries
- Exposure to ERP systems is an advantage
- Knowledge of ITIL processes
- Fluent in English (written and spoken)
- Willing to be on 24 / 7 standby phone rotation