At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Telephone Triage Nurse PRN Location Cleveland Facility Remote Location Department Nurse On Call-Nursing Institute Job Code F24024 Shift Day/Evening Rotation Schedule 500pm-1000pm/800am-430pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Telephone Triage Registered Nurses provide 24/7 access to patients, helping them with their healthcare needs and providing them with guidance. As a Telephone Triage Registered Nurse, you will serve as the primary point of contact for patients with a variety of health or illness questions. Some of your primary responsibilities include providing remote nursing care to a variety of patient populations across the life span, including infants, the elderly, patients with behavioral health needs and recently discharged hospital patients, performing skilled and thorough nursing assessments, prioritizing patient needs and referring them to the appropriate level of care, utilizing evidence-based guidelines, insight of the nursing process and a proven ability to critically analyze information from the patient and the EMR in your decision-making process and ensuring access to care and optimal outcomes. This is a PRN position. A caregiver in this role will provide coverage on the weekends (days or evenings) and evenings only on Monday through Friday. Caregivers will also be required to reside within one hour of Beachwood, OH. This role will become remote after orientation. A caregiver who excels in this role will • Serves as the primary point of contact for telephone patients with a variety of health or illness questions. • Collects subjective data related to the presenting problem and medical history. • Utilizes critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health-related calls. • Offers home treatment advice as appropriate. Accesses patient information via EMR. • Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate. • Accesses patient information via EMR. Educates patients utilizing principles of active listening. • Communicates based on patients' level of understanding and comprehension. • Recalls knowledge of the teaching principles of health care information to pediatric, adult and geriatric populations. • Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions. Conveys to the caller in a 'telecharismatic' manner, that they are the #1 priority. • Establishes an immediate therapeutic rapport with callers. Utilize H.E.A.R.T. principles, making every effort possible to resolve the problem. • Listens, communicates and documents simultaneously and navigates computer programs to assess, process, educate and document all information professionally. • Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes. • Meets established quality standards, competencies, and educational training and requirements. Minimum qualifications for the ideal future caregiver include • Graduate of an accredited school of professional nursing • Current state license as a Registered Nurse (RN) • Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross • Three or more years of experience as an RN in a med/surg, primary care, pediatric, ED or case management area Preferred qualifications for the ideal future caregiver include • Bachelor of science in nursing (BSN) • Certification in a nursing specialty • Telephone triage experience • Expertise in crisis intervention, teaching/coaching, disease management and diagnostic monitoring Physical Requirements • Ability to sit for long periods of time within a confined space. • Requires full range of motion, manual and finger dexterity of eye hand coordination. • Requires corrected vision and hearing to a normal range. • Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently activity or condition exists from 1/3 to 2/3 of the time) to lift,