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Service Desk Level 1 Analyst

June 5, 2026

Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You'll Love Working Here <ul><li>Purpose with Passion Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.</li><li>Grow & Thrive From certifications to career paths, DYOPATH invests in your development.</li><li>Award-Winning Culture Recognized for outstanding IT service—and we bring that same dedication to supporting each other.</li><li>Fun & Respectful Teamwork A collaborative, upbeat environment where achievements are celebrated. </li></ul>Benefits <ul><li>Medical, dental, and vision coverage</li><li>Life insurance</li><li>401(k) with company match</li><li>"You Pick a Day" paid holiday</li><li>FSA and HSA options</li><li>Pet insurance</li><li>Additional benefits available Full overview: dyopath.com/careers </li></ul>Role Overview <ul><li>Location: Remote </li><li>Schedule: 1st Shift (7:30a-4p CST); Monday through Friday </li><li>Pay Rate: $20 </li></ul>Your Mission as a Service Desk Level 1 Analyst <ul><li>Respond to incoming phone calls, emails, and chat messages requesting technical support</li><li>Log all service desk interactions in the ticketing system</li><li>Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues</li><li>Resolve technical issues when possible and escalate when necessary</li><li>Ensure timely and accurate resolution of all service desk requests</li><li>Conduct follow‑up with customers or employees to ensure satisfaction</li><li>Continuously improve technical skills through training, certifications, and self‑directed learning</li><li>Participate in special projects as assigned </li></ul>What You Bring to the Team Education & Certifications <ul><li>High school diploma or equivalent required</li><li>Associate or bachelor's degree in computer science or related field preferred</li><li>Relevant certifications (or pursuing):</li><ul><li>HDI Support Center Analyst (HDI‑SCA)</li><li>ITIL Foundation</li><li>Microsoft 365 Certified: Fundamentals </li></ul></ul>Experience & Skills <ul><li>1–2 years of experience in a technical support role, preferably in a service desk environment</li><li>Strong customer service skills with the ability to explain technical information to non‑technical users</li><li>Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting</li><li>Knowledge of ITIL or similar frameworks is a plus</li><li>Ability to work independently and as part of a team</li><li>Excellent problem‑solving and analytical abilities</li><li>Ability to manage multiple tasks and prioritize effectively </li></ul>Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You'll work with a dedicated team and gain valuable experience that paves the way for future advancement. Ready to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to residents of the U.S. only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...