Population Health Triage Nurse (RN) Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently. Our Lifespark culture has created not only an award-winning workplace — earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare — but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let's get you hired. Hourly Wage $37.00 - $42.00 an hour, depending on experience Service Area Remote (home-based, after training) *applicant must be Minnesota-based Schedule.65 FTE Lifespark Benefits Include • Annual Reviews/Raises {Shift differentials if applicable} • Paid Time Off – Vacation Time • Mileage reimbursement • Medical, Dental, Vision benefits for Full Time Hires • Short-Term Disability & Long-Term Disability Insurance • Life Insurances • 401k + Company Match for full-time and part-time employees • Referral bonuses • Career path to other positions within our growing company! The Triage Nurse is primarily responsible for gathering clinical information over the phone and directing healthcare services. The Triage nurse uses Lifespark's Clinical Guidelines as well as internal process and/or procedure to meet the needs of clients, families and staff within their homes and communities. The Triage LPN must possess and use good clinical judgement, careful listening, critical thinking, triage experience and escalate to appropriate staff members as needed. Position Functions & Responsibilities • Gather pertinent clinical information problem based on conversation with client/patient, family or caregiver • Uses clinical judgment, knowledge and experience to direct conversation and guide decision-making to give self-care advice, refer client/patient to provider, make an appointment, instruct client/patient contact emergency assistance, or dispatch appropriate community resource. • Provides direct/triage client/patient care as defined in the State Nurse Practice Act. • Counsels the client/patient and family in meeting nursing and related needs. • Provides health care instructions to the client/patient as appropriate per assessment and plan of care. • Provides education when appropriate. • Reassures the rapid and effective transmission of client/patient data between all relevant parties. • Promotes evidence-based practice. • Establishes and maintains strong collaborative arrangements with other health care professionals. • Participates in admission avoidance activities dispatching community resources as needed to prevent rehospitalizations. • Complete annual mandatory training. • Lead by example in establishing rapport with client/patient. • Ensure positive/professional communication on team. • Customer service resolution; escalate concerns. • Prepares clinical notes and updates primary provider when necessary. • Communicates with provider regarding the client/patient needs and reports any changes in the client/patient condition; obtains/receives orders as required. • Communicates with community health related persons to coordinate the care plan. • Extremely skilled at listening and interpreting subtle indications such as tone of voice, hesitations or incomplete responses. • Inspires others and encourage them to seek advice and solutions to problems. • Challenges others to take an active part in developing knowledge, ideas and work practice. • Challenges tradition and accepts joint responsibility for any arising problems and tensions and uses these to inform future practice. • Makes effective use of appropriate learning opportunities for themselves and others and applies learning to practice. • Honors Client Confidentiality, Rights, Privacy, and Reporting Maltreatment Expectations. • Understands and Accepts Clients' Diagnosis. • Understands and accepts emotional needs of client. • Accepts unique client symptoms and behaviors. • Understanding of Confidentiality & Data Protection Act. • Adheres to Emergency Procedure and Response Expectations. • Identifies home safety issues and notifies appropriate community resource. • Demonstrates proper procedures handling, lifting, transfers. • Escalates employee work injury per protocol. • Overview of Process, Types of Reports and Forms • Follow-up Required – Escalating Event • MOD responsibilities, manage safety concerns for clients and clinicians, escalating when appropriate • LPN to work within scope and escalate needs to RN/provider when change in condition or care plan needed. Qualifications Education • Graduate of an accredited school of nursing • Current state nursing license Experience • One (1) to two (2) years of recent acute care, triage and/or home health care experience • Recent triage experience in clinic, ALF, or SNF Knowledge, Skills and Abilities • Participates in on-call program rotation • Participates in weekend coverage as needed • Strong phone skills • Aging process and related care issues • Advanced care planning • Person-centered care planning • Caregiver and member education • Community resources • Creativity and ability to solve problems • Ability to create trusted relationships with members/families • Proficient with technology and relevant applications Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing • Strong written and oral communication skills • Verification of COVID vaccine status or receiving an approved exemption. Key Competencies • Teams skilled at collaboration, works effectively as part of a care team • Customer-focus demonstrates empathy, a desire to serve, and reliability • Influencing confident and comfortable promoting proactive solutions • Personal resiliency emotional/intellectual flexibility, ability to remain calm, stay focused and maintain objectivity in stressful situations • Self-directed demonstrates initiative and works independently • Productivity skills in prioritization, planning, organizing and time management • Assessment and Care Planning skills • Creativity and Ability to Solve Problems • Organization and Detail Orientation • Implementation, Follow-through, and Accountability • Communication Oral and Written It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.