Amazon has announced new work from home vacancies for candidates who want to build a career in the customer service industry. Applications are invited for Telecalling/BPO. The company is hiring. This recruitment is appropriate for both freshers and experienced candidates who meet the required eligibility criteria.

Candidates selected for these remote opportunities will provide voice support to assist customers from home. Good communication skills Basic computer knowledge Comfortable to work in rotational shifts Good opportunity for you.

Amazon Work From Home Jobs 2026 : About the job

Telecalling/BPO Associate: You will engage with customers through voice calls, assisting them with any queries or concerns they may have. You will need to understand customer issues, provide accurate information, and deal with all interactions in a professional and respectful manner.

Because it is a remote position, employees will be required to work from home with a reliable internet connection and a computer or laptop, depending on the company’s work setup. Training on Amazon’s systems, processes, and quality standards may be given to chosen candidates before they engage in live customer interactions.

The role is suited to people who enjoy talking to people, keep a cool head when sorting out problems, and are keen to learn new processes.

Job Responsibility:

Your daily work may include, depending on your assigned process:

• Answer incoming and outgoing calls from customers.
• Listen carefully to customer concerns and help them appropriately.
• Answer routine questions about orders, accounts, or services.
• Keep accurate records of customer contact.
• Update information in the company system as needed.
• Always follow the company's guidelines when talking to a customer.
• Escalate complicated issues to the appropriate department
• Meet productivity and quality targets.
• Protect customer information according to company privacy policies.
• Maintain a professional and courteous attitude on each call.

Eligibility Criteria:

Candidates who are willing to apply should have:

• Should have passed 12th class from a recognized board or have a diploma or bachelor's degree from a recognized university.
• Freshers are applicable.
• Candidates with experience in BPO, telecalling or customer support up to two years may have an edge.
• Basic computer knowledge required.
• This position requires good communication skills.
• Must be able to work from home comfortably.
• Should be ready to work in rotational shifts.

Required Skills

The successful candidate should have:

• Excellent verbal communication skills, verbal.
• Basic knowledge of computer and internet.
• Ability to understand the customer’s needs.
• Problem solving skills.
• Basic typing knowledge.
• Good hearing skills.
• Manage time.
• Capable of working on own.
• Good attitude and willingness to learn.
• Teamworking skills.

Work Timing

This is a full-time role with rotational shifts.

Employees may be scheduled for day or night shifts based on business needs. Shift timings can be at various hours of the day and night, like early morning, evening and overnight shifts.

Examples of shift start times might be:

1 AM 3 AM
9.00 p.m.
11:00 p.m.

Final work schedule will be shared to selected candidates after the hiring process.

Salary & Benefits

The selected candidates will be paid a monthly salary of Rs.22,000 to Rs.35,000 depending on their qualification, interview and the process assigned.

Eligible employees may also be entitled to benefits such as:

Work from home.
Paid training before you start.
Full-time, secure position.
Choices of rotational shift.
Professional work setting.
Performance-based incentives for qualifying teams.
Opportunities for advancement within the company.
Practical work experience to develop skills.

Benefits will differ depending on role and business needs.

Who can apply ?

This opportunity is a great match for candidates who:

• 12th Pass, Graduate, Diploma.
• Seeking to start a career in customer service.
• Looking for a legitimate work from home job.
• Learn the basics of computers.
• Good at communicating over voice calls.
• Are happy to work flexible hours.
• Willing to learn new systems and processes.

We are looking for Freshers, recent graduates and candidates with previous customer service experience.

Selection Procedure

The recruitment process typically includes:

• Submit online application
• Short list of candidates.
• Communication or interview round.
• Checking documents.
• Last choice.
• Training & Onboarding.

Only Short-listed candidates will be contacted for the next stage of the recruitment process.