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Transportation Coordinator
Why join CMHA Kenora?
We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well‑being of employees and offers:
- Healthcare of Ontario Pension Plan (HOOPP)
- Comprehensive Health Benefits
- Employee & Family Assistance Program
- Paid Vacation Days
- Learning & professional development opportunities
Transportation Coordinator
HART Hub
Employer: CMHA Kenora Branch
Job Title: Transportation Coordinator
Work Location: HART Hub
Employment Status: Full‑Time, 29‑Month Contract
Overview
The Homelessness, Addiction, and Recovery Treatment (HART) Hub is a collaborative initiative designed to provide a seamless continuum of care through a culturally responsive and healing‑centered model. Tailored to meet the needs of individuals facing homelessness and mental health challenges, the Kenora HART Hub serves as a vital anchor for support within the Kenora geographical area and surrounding communities. By delivering coordinated, compassionate, and evidence‑based services, the HART Hub ensures equitable access to care. This approach integrates holistic and culturally grounded practices to promote stability, healing, and long‑term recovery for members who are most vulnerable within our communities.Reporting to the HART Hub Operations Coordinator, the Transportation Coordinator will be responsible for coordinating transportation services to clients of the HART Hub who require transportation assistance. The role will coordinate services for clients receiving services from the co‑located integrated care team that consists of both the internal HART Hub services operated by CMHA Kenora Branch as well as external partners.
The co‑located onsite integrated care team services will consist of low‑barrier access to a range of services through case management and transition support, nursing, peer support, transportation support, crisis stabilization support, addiction services, land‑based cultural care, connection and referral pathways to supportive housing support, and onsite administrative support.
Qualifications
- B.A. in behavioral science preferred
- Experience in working in the transportation field or related
- Experience working with individuals who are homeless and marginalized who also have mental health and addiction struggles and/or demonstrated ability to work with this population
- Personal qualities of empathy, understanding, and patience
- Good interpersonal communication and relationship building skills
- Ability to communicate professionally with community agencies
- Knowledge of transportation resources within Ontario
- Cultural competence for diverse populations
- Understanding and applied knowledge of Recovery Model
- Understanding of trauma‑informed practice and implementation
- Good documentation skills
- Ability to learn and understand online scheduling
- Proficient computer skills
- Demonstrated understanding of personal space and ability to role‑model healthy boundaries
- Ability to manage conflict and crisis situations
- Demonstrated time‑management skills
- Ability to work independently as well as in a team environment
- Creative problem solving
- Results oriented
- First aid & CPR/AED, Mental health first aid, and NVCI or willing to obtain
- Valid Driver’s License
Duties
- Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
- Collect transportation service supports available for clients who are requesting support for transportation coordination of the HART Hub (Non‑Insured Health Benefits)
- Provide information and answer questions regarding options for appropriate travel arrangements for individuals accessing the HART Hub
- Provide assistance to internal and external programs in arranging transportation for out‑of‑town appointments such as doctor’s appointments, dental appointments, vision appointments, counselling appointments, legal appointments, court appearances, return to home
- Ensure transportation initiatives on behalf of clients of the HART Hub are maintained by providing instructions to drivers, reviewing special needs of clients where applicable for support needs
- Ensure proper documentation is provided to transportation services that clients are receiving or participating in and follow the policies and procedures of the Canadian Mental Health Association, Kenora Branch
- Complete and submit financial expenditure reports