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Technical Support Engineer – XP-RF – Remote
<p><b>PLEASE SUBMIT RESUMES/CVs in ENGLISH</b></p><p><b>This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Specialist 3 6P-RF, you will be responsible to</b>:</p><ul><li>Provide remote technical support to Customers and Customer Service Engineers servicing Siemens XP-RF equipment.</li><li>Dispatch notifications to CSE's and provide quality action plans</li><li>Use remote diagnostics to troubleshoot and resolve technical issues</li><li>Follow escalation process and communicate with Fleet Care/QIB to drive solutions.</li><li>Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)</li><li>Provide feedback to the factory regarding system performance</li><li>Position requires being part of the XP-RF standby rotation</li></ul><p></p><p><b>This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:</b></p><ul><li>Provide product support either remotely or on-site.</li><li>You must be detail oriented. Our documentation quality is equally important as our technical expertise.</li><li>Share expert advice, training, and technical assistance to support staff and train lower-level employees.</li><li>Successfully demonstrates leading-edge or extensive knowledge in a technical specialty</li><li>Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.</li><li>Have excellent communication skills</li><li>Must work well with others; we are a large team.</li><li>Our core business hours are 8 am to 8 pm EST M-F. Shift will be discussed during interview and is subject to change. </li></ul><p></p><p><b>Your Expertise: </b></p><ul><li>Associates degree or 2 years of vocational technical training in electronics required. Military equivalent accepted.</li><li><b>+8 years service experience</b>, specifically on <b>Siemens radiographic and fluoroscopic equipment. No equivalent vendor experience will be accepted for this level role. </b></li><li>Ability to troubleshoot and fix problems remotely using Siemens Remote Services, action plan library, CBDOC, and SKB.</li><li>Excellent communication skills are a must.</li><li>Siemens field service or installation experience is a plus. </li><li>Business Proficiency in English required</li></ul><p></p><p><b>PLEASE SUBMIT RESUMES/CVs in ENGLISH</b></p><p></p><p></p><p>The base pay range for this position is:</p><p></p>$75,660 - $104,027<p></p><p>Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.</p><p></p><p>If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. </p><p></p><p>The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.</p><p></p>