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Supervisor Field Services

May 23, 2026

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"> </h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin: 0px;"> </p> </div> </div> </div></div><p>The Field Service Supervisor – California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California. This role ensures high system uptime, compliance with service level agreements (SLAs), and strict adherence to California prevailing wage requirements.</p> <p>The Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance.</p> <p> </p> <p><strong>Essential Duties and Responsibilities</strong>:</p> <p>· Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards.</p> <p>· Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation.</p> <p>· Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements.</p> <p>· Monitor technician performance using established KPIs and provide coaching and corrective action as needed.</p> <p>· Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries.</p> <p>· Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements.</p> <p>· Review work orders and service documentation to ensure accuracy, completeness, and timeliness.</p> <p>· Support labor planning, forecasting, and cost-control activities.</p> <p>· Participate in audits related to prevailing wage, safety, and service compliance.</p> <p>· Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality.</p> <p> </p> <p><strong>Required Knowledge, Skills & Abilities:</strong></p> <p>· HIgh School Diplomat</p> <p>· 3+ years of experience in field services, operations, or technical support environments.</p> <p>· 1+ year of experience supervising field employees or contractors.</p> <p>· Working knowledge of California prevailing wage laws and compliance requirements.</p> <p>· Strong organizational and time-management skills with the ability to manage multiple priorities.</p> <p>· Ability to analyze operational data and make informed decisions.</p> <p>· Excellent verbal and written communication skills.</p> <p> </p> <p><strong>Preferred Knowledge, Skills & Abilities:</strong></p> <p>· BS/BA degree</p> <p>· Experience supporting government or public-sector contracts.</p> <p>· Experience with certified payroll or prevailing wage audits.</p> <p>· Lean, Six Sigma, or continuous improvement training.</p> <p>· Experience suervising third-party service providers.</p> <h2> </h2><div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong> </strong></p> <p><span style="font-family: verdana, geneva, sans-serif;"><strong>Verra Mobility Values<br></strong></span><br><span style="font-family: verdana, geneva, sans-serif;">An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Own It.</strong><em> </em>We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Do What’s Right.</strong><em> </em>We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><strong>Choose Courage Over Comfort.</strong> We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li> <li style="font-family: verdana, geneva, sans-serif;"><strong>Win Together.</strong> We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li> </ul> <p><span style="font-family: verdana, geneva, sans-serif;"><strong> </strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;"><em>With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://www.verramobility.com/candidate-privacy-notice/" target="_blank">Verra Mobility Applicant Privacy Notice</a></em></span></p> <p>Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. </p> <p><span style="font-family: verdana, geneva, sans-serif;">.<em> </em></span></p> </div> </div> </div> <div class="iCIMS_JobOptions"> <div id="jobOptionsMobile" class="iCIMS_JobOptionsMobile iCIMS_JobOptionsMobile_Options3"></div> </div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...