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Sr Equipment Technical Specialist

July 20, 2026

About the position

Under general supervision, this position will create, test, adjust, and update technical documents, literature, and videos to support field technicians with maintenance, repairs, troubleshooting, and diagnosis of all J.B. Hunt equipment. The incumbent also provides assistance to technicians when technical issues arise. Acts as a subject matter expert in all areas of tractor and trailer maintenance and repair and may act as a mentor to junior staff. Typically engaged in specialty projects. This position has the possibility to work across multiple shifts including nights and/or weekends.

Responsibilities

Evaluate current and future training needs for technician personnel
May mentor, train and/or onboard new and existing employees
Coordinate with vendors for advanced troubleshooting as needed
Assist with a weekly department wide publication
Conduct time studies and research repair times
Answer calls and/or emails to assist maintenance technicians in a call center environment, as needed, when technical questions arise both during shift and after hours; diagnose and propose solutions to reported problems
Teach and assist field technicians with technical diagnostic equipment such as the Insite Computer
Develop scripts and deliver technical troubleshooting training videos
Review and adjust manufacture's technical repair instructions to target and/or streamline training
Create, communicate, and monitor equipment repair campaigns through internal system
Create or locate training classes or videos that will enable the technicians to maintain a high level of proficiency with technology advancements
Create, adjust, maintain, and update technical literature and documentation (e.g., equipment manuals, technical bulletins, etc.) within the approve training database
Maintain advanced knowledge and skills in all technical aspects of repairing and troubleshooting JB Hunt equipment, including attending courses provided by JB Hunt or vendors to learn new technologies or changing maintenance procedures

Requirements

High School Diploma or GED equivalent with 3-5 years of related experience and/or training in electronic engine, transmission or reefer repairs
Willingness to work across multiple shifts including nights and/or weekends

Nice-to-haves

5 years of experience and/or training in heavy tractor and/or automotive repairs
Proficient communication skills (written and verbal) effectively
Ability to document information and make quick decisions
Ability to excel in a fast-paced environment
Ability to work both individually and as a team
Proficient computer skills
Experience in truck/automotive industry
Extensive experience in electronic engine, transmission and reefer repairs
Fluent in diagnostic software
Proficient Organization skills
Proficient time management skills
Ability to work with under minimal direction
Travel up to 20%

Benefits

medical benefit
dental benefit
vision benefit
401(k) retirement plan
life insurance
short-term and long-term disability coverage
paid time off commensurate with tenure (includes vacation and sick time)
six weeks of paid maternity leave
two weeks of paid parental leave
six paid holidays annually

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...