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Sr Dir E-Commerce - Payments Optimization

July 21, 2026

Senior Director Of E-Commerce - Payments Optimization

Powering the world's payments ecosystem – globally, and you power ACI. You'll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACI'ers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Senior Director of E-Commerce - Payments Optimization you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!

The purpose of the Senior Director of E-Commerce - Payments Optimization role is:

The Senior Director of E-Commerce - Payments Optimization will lead the strategy, development, and execution of payment optimization solutions for card-not-present transactions across merchants, PSPs, and merchant acquirers. This role is responsible for driving P&L growth ($80M), expanding product offerings, and fostering partnerships to deliver best-in-class payment performance and fraud prevention solutions.

Our ability to deliver best-in-class payment performance is fundamental to our clients' success and a key differentiator in the market. You'll define the strategy, assemble the team, and establish a function that maximizes authorization rates, enhances fraud protection, and optimizes the payment lifecycle through intelligent routing, advanced authentication, and AI-powered analytics.

What makes this opportunity unique: ACI sits at the intersection of issuing, banking, and merchant acquiring—giving you access to cross-segment data and insights that pure-play orchestrators can't match.

The ideal candidate brings the dual ability to roll up their sleeves and build from the ground up, while also serving as a credible, external-facing ambassador—cultivating executive client relationships and representing ACI across the industry

A typical day at ACI for a Senior Director of E-Commerce - Payments Optimization is:

Product Strategy & Leadership

Drive the strategy and influence the delivery of solutions for Payments Optimization products across authorization improvement, fraud mitigation, and cost efficiency across Merchant and Banking segments
Own the multi-year product roadmap for intelligent routing, revenue optimization, and bundled merchant offerings
Partner with Product delivery, Engineering and Data Science to build GenAI and predictive analytics capabilities that drive measurable performance gains
Inform the broader product and engineering roadmap with market intelligence and customer insights
Take responsibility for solution success, driving go-to-market teams to execute your vision and base their motions on your product strategies

Revenue Growth & P&L Ownership

Drive revenue growth for eCommerce and Merchant Fraud SaaS portfolio.
Expand Payments Optimization revenue through new products, value added services

Adoption & Enablement

Drive adoption of optimization products and services, including Fraud, Tokenization, and Orchestration/Routing, or bundled offers (e.g switch and gateway)
Ensure seamless integration and customer onboarding for payment optimization solutions.
Cultivate deep relationships with enterprise clients at the executive level; represent ACI in industry forums and with strategic partners
Stay ahead of regulatory and structural shifts; ensure compliance and identify strategic opportunities

Partnerships & Market Expansion

Build strategic partnerships with PSPs, merchant acquirers, and technology providers.
Drive regional expansion and market penetration for payment optimization solutions.
Engage with card networks, PSPs, fraud vendors, and technology partners to advance ACI's market position

Strategic Thinking:

Ability to anticipate market trends, support long-term vision definition, validation, and translate strategy into actionable plans.

Talent Development:

Build and nurture high-performing teams; coach and mentor future leaders. Foster a culture of continuous improvement, experimentation, and innovation.

Influence & Collaboration:

Engage cross-functional teams and external partners to drive alignment and deliver results. Drive cross-functional alignment in a complex, matrixed global environment; influence senior stakeholders across Product, Engineering, Sales, and Customer Success

Change Leadership:

Lead transformation initiatives and inspire teams through ambiguity and complexity.

Knowledge, Skills and Experience required for the job:

Bachelor's degree or global equivalent in business, technology, or related field.
12+ years' experience in the relevant field - payments, fintech, or e-commerce with product and commercial leadership
Proven leadership experience managing global teams and large-scale product portfolios.
Deep understanding of both merchant payments and banking payment ecosystems related to payment lifecycle: e.g authorization flows, routing logic, acquirer performance, interchange dynamics
Strong analytical fluency; ability to translate complex data into compelling narratives and actionable strategies
Outstanding communication and executive presence; proven ability to build credibility with senior clients and stakeholder

Preferred Qualifications (Education, Experience, Competencies)

Deep knowledge of payment technologies, merchant acquiring, and PSP integrations.
Ability to manage complex product portfolios and drive innovation.
Demonstrate expertise in developing and launching new products in the payments space
Strong analytical and financial acumen.

Benefits: In return for your expertise, we offer growth, opportunities, and a competitive compensation and benefits package in a casual work environment.

Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...