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Software Engineer, Technical Suport -- Night Shift

April 29, 2026

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. The employee can be based anywhere in the United States (remote/work from home position).<h1>We offer:</h1><ul><li>Career Development</li><li>Competitive Compensation and Benefits</li><li>Pay Transparency</li><li>Global Opportunities</li></ul>Learn More Here: <a href="https://www.dematic.com/en-us/about/careers/what-we-offer" target="_blank" rel="noopener noreferrer">https://www.dematic.com/en-us/about/careers/what-we-offer</a>Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The base pay range for this role is estimated to be $65,000.00 - $94,500.00 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.<h1>Tasks and Qualifications:</h1>This is What you Will Do in This Role: <ul><li>Assist project and technical engineers in integration of new systems</li><li>Assist technical and development personnel in application quality testing</li><li>Work on site to install, commission, and test installation of material handling solutions</li><li>Provide specified technical support to customers on-site </li><li>Troubleshoot server hardware, Ethernet networks and other peripherals such as printer</li><li>Review Sales and Estimating Functional Specifications documentation</li><li>Travel approximately 20% of the time to different customer locations and Dematic locations in the United States </li><li>Participate in an on call rotation during non-business hours</li></ul>What We Are Looking For:<ul><li>Bachelor's Degree (Computer Science, Software Engineering, or related field) </li><li>At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)</li><li>Experience with Oracle databases</li><li>Experience with MS SQL Database</li><li>Experience with Windows operating systems </li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...