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Software Engineer Manager - Customer Core Platforms (Remote)
Position Purpose:
Key Responsibilities:
- 30% Delivery & Execution:
- Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
- Documents, reviews and ensures that all quality and change control standards are met
- Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
- Works with vendors and partners for the successful implementation of critical tooling and platforms
- Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
- Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
- Evaluates new technologies for adoption across the enterprise
- Participates in and leads review board sessions to drive consistency across the enterprise
- Fills in on product teams for engineers who are out of the office
- 10% Support & Enablement:
- Fields questions from engineers, product teams, or support teams
- Monitors tools and participates in conversations to encourage collaboration across product teams
- Provides application support for software running in production
- Acts as a technical escalation point for the engineers on the team
- 50% People:
- Provides leadership, mentoring, and coaching to Software Engineers
- Attracts, retains, and develops top talent to build a world class Software Engineering Team
- Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
- Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
- Acts as a proponent of modern software development practices
- Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
- Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
- 10% Learning:
- Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
- Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems
Direct Manager/Direct Reports:
- Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Mastery of an object oriented programming language (preferably Java)
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Engineering leadership experience with Java, Spring Boot, GCP, Cassandra, cloud cost optimizations and distributed search platforms (Solr/elastic/mongo)
- Experience managing large-scale foundational customer platform portfolios with AI-PDLC
- Strong people leadership with experience managing 10+ direct reports
- Proven capacity planning and quarterly commitment management in collaboration with Product teams and Principals
- Hands-on AI-forward leader with experience in GitHub Copilot, Gemini Enterprise, and Claude, driving AI adoption as a measurable engineering metric including AI coding usage, PR cycle time, and balanced team insights through Code Climate velocity metrics
- Comfortable with agentic workflows, MCP integrations, and responsible AI governance at enterprise scale
- Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Develops Talent: Developing people to meet both their career goals and the organization's goals
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
- Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
