Senior Software Engineer I

<p><strong>Job Description or Job Spec (contractor positions will not be posted externally)</strong></p> <p> </p> <p><strong>Opportunity Summary:</strong></p> <p><strong> </strong></p> <p>Upland BA Insight provides a search platform enabling organizations to deploy search solutions both internally and for their extranet / internet needs. Our technology stack, incorporating the latest state-of-the-art AI technologies, offers an end-to-end solution for all search needs: from indexing any content source and enhancing ingested content quality to an enhanced search user experience framework. We leverage advanced AI and NLP capabilities to provide the best answer possible to end-users.</p> <p> </p> <p>Our technology is deployed within many organizations worldwide, ranging from hundreds of users to hundreds of thousands of users, processing hundreds of millions of documents.</p> <p> </p> <p>You will join the core development team and be given the opportunity to work on all aspects of our technology stack. From building high-performance connectors enabling the ingestion of terabytes of data to integrating cutting-edge AI, large language models like ChatGPT, and ML into our processing flow to understand content and queries, ensuring the delivery of the right answer at the right time.</p> <p> </p> <p>If you are interested in search and information retrieval or love the challenge of highly scalable, highly performing software, you have a place in our team.</p> <p> </p> <p><strong>Primary Responsibilities:</strong></p> <p> </p> <p>The primary responsibility of this position is to actively contribute to the proposal, design, and implementation of advanced functionalities in our suite of enterprise search products. This role entails exploring and integrating new technologies, particularly in artificial intelligence, to enhance and innovate features throughout our product line. The individual in this role will work closely with a dynamic team to conceptualize and deliver competitive solutions, ensuring the continuous innovation of our enterprise search products in the market. This requires a proactive problem-solving approach and a commitment to delivering high-quality, forward-thinking products that surpass customer expectations.</p> <p> </p> <p>You will work primarily in C#/.NET technology, integrating with AWS, Container, and Cloud-based solutions while also engaging with state-of-the-art AI technologies and concepts. This position requires you to be comfortable with distributed systems as well as high performance, multi-threading development best practices, ensuring your contributions align with the latest advancements in artificial intelligence.</p> <p> </p> <h2>What are we looking for?</h2> <h3>Technical Skills</h3> <p>The following skills are needed for this role.</p> <table> <tbody> <tr> <td> <p><strong>Experience</strong></p> </td> <td> <p>·        5 - 7 years (Full-Stack)</p> </td> </tr> <tr> <td> <p><strong>Primary Skills (2-3 mandatory skills)</strong></p> </td> <td> <p>·        5+ years of C# and .NET experience for web applications</p> <p>·        Strong OOP and design patterns expertise</p> <p>·        3-5 years in Frontend UI - JavaScript frameworks(Vanilla), HTML and CSS</p> </td> </tr> <tr> <td> <p><strong>Secondary Skills (nice to have)</strong></p> </td> <td> <p>·        Experience developing web front-end applications using JavaScript frameworks, HTML and CSS</p> <p>·        Capability to explore and understand state-of-the-art AI technologies</p> <p>·        Agentic RAG</p> <p>·        Experience with authentication systems, including OAuth 2.0, OpenID Connect, and Identity Provider integrations (SSO, JWT, IAM)</p> <p>·        Knowledge of Python is great to have</p> </td> </tr> <tr> <td> <p><strong>Soft Skills</strong></p> </td> <td> <p>Thrives collaborating in a team environment with a diverse range of people</p> <p>Passionate about delivering an amazing customer experience</p> <p>Able to have a change of mind, and able to change the minds of others</p> <p>Must have excellent written and verbal English skills</p> <p>Capable of working without a company office, with a fully remote team</p> </td> </tr> <tr> <td> <p><strong>Growth Skills</strong></p> </td> <td> <p>·        Possesses a good work ethic; a self-starter with a desire to grow</p> <p>·        Always looking for better ways to get the job done</p> </td> </tr> </tbody> </table> <p> </p> <p><strong>Requirements:</strong></p> <p> </p> <ul> <li>5+ years of C# and .NET experience for web applications</li> <li>Strong OOP and design patterns expertise</li> <li>Code refactoring and unit testing proficiency</li> <li>Experience with distributed, high-performance systems</li> <li>Proven ability to lead successful Proof of Concepts (POCs)</li> <li>Quick adoption of new third-party technologies, cloud-hosted services, and vendor-provided solutions</li> <li>Capability to assess and select the most suitable technologies and services for optimal solutions</li> </ul> <p> </p> <p><strong>Desired Skills: </strong></p> <p><strong> </strong></p> <ul> <li>Technical skills: <ul> <li>Knowledge of Python is great to have</li> <li>Knowledge of Linux and C/C++ is welcome</li> <li>Experience developing web front-end applications using JavaScript frameworks, HTML and CSS</li> <li>Experience with authentication systems, including OAuth 2.0, OpenID Connect, and Identity Provider integrations (SSO, JWT, IAM)</li> <li>Experience with existing search engines: OpenSearch/Elasticsearch, Azure Cognitive Search, SOLR, etc.</li> </ul> </li> <li>Innovation and AI Exploration: <ul> <li>Demonstrated innovative thinking for product enhancements</li> <li>Capability to explore and understand state-of-the-art AI technologies</li> <li>Integration of AI solutions and envisioning new functionalities</li> <li>Ability to demo and sustain proposed features with clear justifications</li> </ul> </li> </ul> <p> </p> <ul> <li>User Experience (UX) and Usability: <ul> <li>User-centric approach to UX design</li> <li>Usability enhancement based on feedback and best practices</li> <li>Ability to demo and sustain proposed features with clear justifications</li> </ul> </li> </ul> <p> </p> <h3>Qualification</h3> <p><span>A Bachelor’s degree in Computer Science or equivalent will be required for this role</span></p> <p> </p> <p><em>This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. <strong>Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance</strong>. You can find out more about this during your interview conversation.</em></p> <p><em>Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.</em></p> <h1><strong>About BA Insight</strong></h1> <p>Upland BA Insight provides an AI search platform enabling organizations to deploy search solutions both internally and for their extranet / internet needs. Our technology stack provides an end-to-end solution for all search needs: from indexing any content source and enhancing ingested content quality to an enhanced search user experience framework, leveraging AI and NLP to provide the best answer possible to end-users.</p> <p>Our technology is deployed within many organizations worldwide, ranging from hundreds of users to hundreds of thousands of users, processing hundreds of millions of documents.</p> <p> </p> <p>You will join the core development team and be given the opportunity to work on all aspects of our technology stack. From building high performance connectors enabling ingestion of terabytes of data to integrating AI, large language models like ChatGPT and ML into our processing flow to understand content and queries and offer the right answer at the right time.</p> <p>If you are interested in search and information retrieval or love the challenge of highly scalable, highly performing software, you have a place in our team.</p> <h1><strong>About Upland</strong></h1> <p><strong>Upland Software</strong> (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. <strong>Upland India</strong> is a fully owned subsidiary of Upland Software and headquartered in Bangalore. <strong>We are a remote-first company. Interviews and on-boarding are conducted virtually.</strong></p> <p><strong>#LIRemote</strong></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...