Senior Customer Solutions Engineer, Streaming Media – Mandarin Speaking

Job Description:

  • As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
  • Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
  • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
  • Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort
  • Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio
  • Be your customer’s champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts
  • Take initiative in adopting organizational changes and sharing progress/impact with the team
  • Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty
  • Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements
  • Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers

Requirements:

  • At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles
  • Success as a relationship builder and collaborator with amazing verbal and written communication skills
  • Strong technical background and customer orientation
  • Empathy and understanding of the customer
  • Technical experience with:
  • HTTP, TCP, TLS, DNS, and other common protocols.
  • Scripting languages and web platforms, especially Varnish and VCL.
  • *nix operating systems.
  • Underlying internet technologies.
  • Clear understanding of network &system management solutions
  • HTTP Live Streaming (HLS &DASH) workflows
  • History of demonstrable organizational and project management skills

Benefits:

  • medical, dental, and vision insurance
  • Family planning
  • mental health support along with Employee Assistance Program
  • Insurance (Life, Disability, and Accident)
  • Flexible Vacation policy
  • up to 18 days of accrued paid sick leave
  • 401(k) (including company match)
  • Employee Stock Purchase Program
  • 12 paid local holidays
  • 12 paid company wellness days
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