[Remote] Learning Services (LMS) Specialist

Note: The job is a remote job and is open to candidates in USA. Biogen is a mid-sized biotechnology company committed to excellence and innovation. They are seeking a Learning Services (LMS) Specialist to provide high-quality support for the Learning Services team by managing requests in the Learning Management System, troubleshooting, reporting, and client consultation.


Responsibilities

  • Perform LMS Administration tasks, including:
  • Creating Instructor Led and On the Job Trainings in the LMS
  • Building and maintaining complex Curricula and Programs
  • Editing and revising items, curricula, programs as needed
  • Creating and managing learner roles and direct assignments
  • Managing records and learning history
  • Pulling reports as needed
  • Providing audit support as needed
  • Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate
  • Respond to and troubleshoot inquiries training course-related issues
  • Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner
  • Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary
  • Facilitate shadowing sessions with new hires

Skills

  • Bachelor's degree or the equivalent combination of education and experience required
  • 1-3 years of experience in learning, customer service, or general human resources
  • Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems
  • Strong critical thinking and problem-solving skills
  • Service-oriented attitude and willingness to learn
  • Ability to prioritize workload in a fast-paced environment
  • GxP experience preferred
  • Experience with a ticketing system/case management preferred (ServiceNow preferred)
  • Experience working in a HR shared service center is a plus

Benefits

  • Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
  • Medical, Dental, Vision, & Life insurances
  • Fitness & Wellness programs including a fitness reimbursement
  • Short- and Long-Term Disability insurance
  • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
  • Up to 12 company paid holidays + 3 paid days off for Personal Significance
  • 80 hours of sick time per calendar year
  • Paid Maternity and Parental Leave benefit
  • 401(k) program participation with company matched contributions
  • Employee stock purchase plan
  • Tuition reimbursement of up to $10,000 per calendar year
  • Employee Resource Groups participation

Company Overview

  • Biogen is a biotechnology company that provides therapeutics for neurological, autoimmune, and rare diseases. It was founded in 1978, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is

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