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[Remote] Designated Services Engineer, Portworx
Note: The job is a remote job and is open to candidates in USA. Pure Storage is a company reshaping the data storage industry, and they are seeking a Technical Services Engineer for their Portworx platform. The role involves ensuring the success of large-scale deployments in cloud-native environments by resolving technical issues and collaborating with engineering teams to drive product reliability and customer satisfaction.
Responsibilities
- Optimize Cloud-Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows
- Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages
- Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption
- Knowledge Leadership: Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community
Skills
- Bachelor's Degree in a technical field and/or related technical experience
- Minimum 2-4 years of experience in customer-facing, technical support work/SRE
- Cloud-Native Expertise: Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud)
- Technical Problem Solving: Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations
- Operational Communication: Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events
- Agile Mindset: Readiness to participate in shift rotations and on-call schedules to support our global customer base, combined with a self-motivated drive to take ownership of customer outcomes
Benefits
- This role may be eligible for incentive pay and/or equity.
- Flexible time off
- Wellness resources
- Company-sponsored team events
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