[Remote] Designated Services Engineer, Portworx

Note: The job is a remote job and is open to candidates in USA. Pure Storage is a company reshaping the data storage industry, and they are seeking a Technical Services Engineer for their Portworx platform. The role involves ensuring the success of large-scale deployments in cloud-native environments by resolving technical issues and collaborating with engineering teams to drive product reliability and customer satisfaction.


Responsibilities

  • Optimize Cloud-Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows
  • Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages
  • Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption
  • Knowledge Leadership: Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community

Skills

  • Bachelor's Degree in a technical field and/or related technical experience
  • Minimum 2-4 years of experience in customer-facing, technical support work/SRE
  • Cloud-Native Expertise: Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud)
  • Technical Problem Solving: Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations
  • Operational Communication: Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events
  • Agile Mindset: Readiness to participate in shift rotations and on-call schedules to support our global customer base, combined with a self-motivated drive to take ownership of customer outcomes

Benefits

  • This role may be eligible for incentive pay and/or equity.
  • Flexible time off
  • Wellness resources
  • Company-sponsored team events

Company Overview

  • Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers. It was founded in 2009, and is headquartered in Santa Clara, California, USA, with a workforce of 5001-10000 employees. Its website is

  • Company H1B Sponsorship

  • Pure Storage has a track record of offering H1B sponsorships, with 53 in 2026, 166 in 2025, 185 in 2024, 186 in 2023, 188 in 2022, 125 in 2021, 152 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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