[Remote] Customer Support Representative - (Insurance or Financial Services experience)

Note: The job is a remote job and is open to candidates in USA. DXC Technology helps global companies run their mission critical systems and operations while modernizing IT. They are seeking a Senior Customer Support Representative to handle customer service inquiries and resolve problems, ensuring exceptional customer experiences.


Responsibilities

  • Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans
  • Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays
  • Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products
  • Efficiently process transactions and track responses to ensure completion
  • Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Skills

  • High School diploma
  • 1-2 years customer service experience (Insurance or Financial Services industry experience or Product specific experience)
  • Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan)
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Some college experience or a trade or professional certification
  • Prior Call Center experience is highly preferred
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
  • Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills

Company Overview

  • DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services. It was founded in 2017, and is headquartered in Ashburn, Virginia, USA, with a workforce of 10001+ employees. Its website is

  • Company H1B Sponsorship

  • DXC Technology has a track record of offering H1B sponsorships, with 16 in 2026, 51 in 2025, 78 in 2024, 175 in 2023, 146 in 2022, 123 in 2021, 183 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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