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Patient Research Collections Specialist- Remote - Digitech

April 30, 2026

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, the ability to handle a heavy workload on deadlines is required. Essential Duties and Responsibilities: • Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment • Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes • Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information • Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details • Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information • Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements • Manage correspondence through, mail and email in a professional and courteous manner • Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines • Additional job duties as assigned Skills/Experience Required: • Education: High School Diploma or equivalent • Strong ability to multi‑task and manage competing priorities • Collaborative team player who works effectively across departments • Professional and courteous phone presence when outreach is required • Ability to remain calm, organized, and composed in a deadline‑driven environment • Solid computer proficiency; comfortable working with dual monitors and multiple systems. • Demonstrated attention to detail with strong follow‑through and accuracy • Previous experience interacting with the public or handling sensitive information is helpful. • Reliable, punctual, and accountable for individual work quality and outcomes • Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Physical Requirements: • Ability to talk, hear, and see clearly to read and interpret information • Regular use of a computer, phone, and standard office equipment • Ability to secure confidential information • Perform all duties in a professional environment free of noise or anything that would create a negative customer experience Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...