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Patient Engagement Associate

April 30, 2026

<div class="content-intro">Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div> Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our <a href="mailto:careers@imaginepediatrics.org">careers@imaginepediatrics.org</a> inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner. Where You'll Be This position will be remote and we are open to any candidate who lives in the continental United States. However, we require that this person work one of the following schedules in either Central or Eastern time. <ul> <li>9:00am-5:30pm</li> <li>11:00am-7:30pm</li> </ul> What You’ll Do As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. Your responsibilities will include: <ul> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 134225954":true,"134225961":true,"335552541":1,"335559682":6,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit. </li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 134225954":true,"134225961":true,"335552541":1,"335559682":6,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Effectively communicate Imagine services and overcome parent/family objections. </li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 134225954":true,"134225961":true,"335552541":1,"335559682":6,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Represent Imagine Pediatrics to parents and families of medically complex children. </li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 134225954":true,"134225961":true,"335552541":1,"335559682":6,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients. </li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 134225954":true,"134225961":true,"335552541":1,"335559682":6,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Leverage reporting and dashboards to prioritize telephonic outreach to prospective members. </li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 134225954":true,"134225961":true,"335552541":1,"335559682":6,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Successfully meet and/or exceed engagement monthly targets. </li> </ul> What You Bring & How You Qualify First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need: <ul> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">High School diploma or equivalent required </li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed </li> <li style="font-size: 12pt; font-family: verdana, geneva, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Bilingual Spanish required</li> </ul> What We Offer (Benefits + Perks) The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Competitive medical, dental, and vision insurance </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Healthcare and Dependent Care FSA; Company-funded HSA</li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">401(k) with 4% match, vested 100% from day one</li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Employer-paid short and long-term disability </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Life insurance at 1x annual salary </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">20 days PTO + 10 Company Holidays & 2 Floating Holidays </li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Paid new parent leave</li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Additional benefits to be detailed in offer </li> </ul> <div class="content-conclusion">What We Live By We’re guided by our five core values: Our Values: <ul type="disc"> <li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li> <li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li> <li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li> <li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li> <li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.</li> </ul> We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...