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Operations and Client Systems Internship | Fall 2026

April 30, 2026

<a href="https://www.brilliant-agency.com/">Brilliant Agency</a>, one of the most respected and rapidly growing agencies focused on family-oriented brands, seeks a REMOTE Operations and Client Systems Intern, 15 hours a week to help support the agency’s growing, award-winning team. FOR THIS INTERNSHIP, YOU MUST BE ABLE TO START ON JUNE 1ST OR AUGUST 17TH.Who We Are:So what’s Brilliant all about? We are a unique Public Relations agency, celebrating 15 years in business with over 25 team members who all work remotely across the US. We give our team the resources they need to get their work done without having to sit in a cubicle or stuffy office. From costume contests to virtual happy hours and Slack GIFs, we prioritize connecting with each other and creating a sense of community. Although we are remote, team members are expected to be available online during regular business hours, and there is occasional travel for events and trade shows.What We Do:Brilliant is in its second decade as a fully remote company and is one of the most respected agencies serving consumer lifestyle brands with a specific focus on products, brands, and services for families including baby and maternity, toys and games, tech, housewares, and food. This isn’t an internship to organize files, it’s the one where you are truly integrated into a team to understand how it operates and the fundamentals of a strong career in PR. With that, it is critical that interns can meet deadlines, respond to messages in a timely manner, and be proactive in communicating with their team.Internship Structure: We have two internship sessions – Summer/Fall (June or August - December) and Winter/Spring (January - May or June) – and many interns end up staying for multiple sessions. Active interns get first pick for the following semester internship spots! Our Dream Team Member:<ul><li style="list-style-type:disc;">Resourceful, committed, and deliberate</li><li style="list-style-type:disc;">Organized to a fault (in a good way) and naturally detail-oriented</li><li style="list-style-type:disc;">Proactive and comfortable taking ownership without waiting for direction</li><li style="list-style-type:disc;">Curious about new tools, AI, and technology and how they can be applied to make work faster and more efficient</li><li style="list-style-type:disc;">Curious about how teams work and how to make them work better</li><li style="list-style-type:disc;">Strong communicator who asks questions early and often</li><li style="list-style-type:disc;">Interested in operations, analytics, or how agencies run behind the scenes</li><li style="list-style-type:disc;">Excited about building a strong career foundation to build from post graduation</li></ul>Responsibilities Include: Operations & Workflow Support:<ul><li>Maintain and update internal trackers (client health, resourcing, project lists)</li><li>Support rollout of new tools and processes across teams</li><li>Help audit and organize templates, documents, and shared drives</li><li>Identify gaps or inefficiencies in workflows and flag opportunities to improve</li><li>Research and test new tools, platforms, or AI use cases that could streamline team</li><li>workflows</li></ul>Project Management & Admin:<ul><li>Prepare agendas, notes, and follow-ups for internal meetings</li><li>Help keep teams on track with timelines and deliverables</li><li>Support task management</li><li>Help identify opportunities to simplify processes and reduce unnecessary steps</li></ul>Creative & Strategic Support:<ul><li>Participate in brainstorms for client work and internal initiatives</li><li>Support new business prep and research</li><li>Take ownership of a small ops project to improve a process or system</li><li>Bring forward ideas on how technology or AI could improve day-to-day team efficiency</li></ul>Requirements Include:<ul><li style="list-style-type:disc;">You must be a rising sophomore, junior or senior. </li><li style="list-style-type:disc;">Interest in emerging tools, AI, or new technologies that improve workflow efficiency</li><li style="list-style-type:disc;">Ability to commit to at least 15 hours a week during office hours, 8–5 in your time zone</li><li style="list-style-type:disc;">Strong organizational and time management skills</li><li style="list-style-type:disc;">Comfort working in Excel/Google Sheets (basic formulas, organization)</li><li style="list-style-type:disc;">Excellent writing and communication skills</li><li style="list-style-type:disc;">Professional demeanor and a drive to succeed</li><li style="list-style-type:disc;">Eagerness to learn and willingness to ask questions</li><li style="list-style-type:disc;">Resourceful attitude and keen attention to detail</li></ul>***Prior to applying for this position, please contact your College or University Career Center and verify that you are eligible to receive College Credits for an Internship although accepting credit hours is not necessary to accept an offer. If selected, Brilliant will reimburse you $250 each month for using your personal cell phone, computer, and home internet.***

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...