Managed Services (MSP) Engineer

<h2>Overview</h2> <p>We are looking for a highly skilled and experienced Managed Services Engineer to join our team. The ideal candidate will have a strong background in multi-tenant environments and a proven track record of resolving complex incidents and delivering successful projects. This role requires an expert-level understanding of cloud, networking, and security principles, with a focus on providing top-tier support for our clients.</p> <h2>Responsibilities</h2> <ul> <li>Incident and Problem Management: Serve as a Tier 3/4 escalation point, responsible for triaging and resolving critical P1-P2 incidents. This includes issues related to identity, mail flow, networking, endpoint security, and cloud infrastructure.</li> <li>Cloud Infrastructure (AWS): Architect and manage cloud environments in AWS. This includes designing and implementing VPC, Security Groups, and NACLs; configuring and optimizing EC2, RDS, NLB/ALB, and WAF; and hardening IAM policies. Utilize CloudWatch and CloudTrail for monitoring and auditing.</li> <li>Microsoft 365 and Endpoint Management: Administer and secure Microsoft 365 environments.</li> <li>Configure and maintain Conditional Access Policies, Autopilot, Defender for Endpoint, and device compliance rules in Intune/Entra ID. Manage Exchange Online hygiene and security.</li> <li>Networking and Security: Configure and maintain a variety of networking equipment, including SonicWall, Fortinet, and Ubiquiti firewalls. Implement and manage secure connectivity with WireGuard/S2S VPNs and VLANs. Manage TLS/PKI lifecycles and implement email security protocols like SPF, DKIM, and DMARC.</li> <li>Automation and Documentation: Develop and maintain scripting baselines and fixes using PowerShell and Bash. Keep SOPs, asset inventories, and configurations current and well-documented.</li> <li>Project Delivery: Lead and execute end-to-end projects from initial design and planning through implementation, cutover, and final documentation.</li> </ul> <h2>Qualifications</h2> <ul> <li>5-7+ years of experience in a Managed Service Provider (MSP) or multi-tenant environment, with sustained Tier 3/4 ownership.</li> <li>Expert-level proficiency in at least three of the following domains:</li> <li>AWS networking and IAMMicrosoft Entra ID, Intune, and Autopilot</li> <li>Windows Server and Active DirectoryFirewalls and VPN technologies</li> <li>Microsoft 365 and Exchange Online administration</li> <li>Expert proficiency with PowerShell and a solid understanding of Bash scripting. Familiarity with Git for version control is required.</li> <li>Proven track record of delivering at least 3 end-to-end projects, with a focus on comprehensive design, implementation, and documentation.</li> <li>Excellent written communication skills, including meticulous ticket hygiene, detailed change plans, and thorough Root Cause Analysis (RCA) reports.</li> <li>Experience with Python is a nice-to-have</li> <li>Strong command of English language, TOEFL minimal score 100+</li> <li>Ability to match US Time (Eastern) Zone M-F</li> </ul>

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