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M365 Systems Engineer III - AI and Collaboration (Remote)

September 7, 2026

Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. We are seeking a skilled Systems Engineer III to join our team with a primary focus on the implementation and optimization of Microsoft Copilot and AI-powered capabilities within Microsoft 365. The Systems Engineer III is a member of the Digital Workplace Technology Collaboration Engineering team and is responsible for delivering high quality and innovative technology solutions to the end user community. This role will lead the adoption, governance, and operationalization of Copilot across the enterprise, ensuring secure, compliant, and high-value use of AI technologies. The Systems Engineer III will evaluate, deploy, and manage Copilot features across Microsoft 365 workloads, troubleshoot complex technical issues, and drive end-user value realization. The role requires balancing strong technical expertise with business acumen to maximize productivity gains and align with organizational goals Responsibilities & Qualifications TECHNOLOGY STACK <ul><li>Active Directory, Entra ID </li><li>Office 365 </li><li>Microsoft Copilot </li><li>Exchange Online </li><li>SharePoint Online </li><li>OneDrive </li><li>Teams </li><li>Purview </li></ul>KEY RESPONSIBILITIES: <ul><li>Lead the implementation, configuration, and ongoing administration of Microsoft Copilot across M365 workloads including Exchange Online, SharePoint Online, OneDrive, and Teams </li><li>Collaborate with Information Security teams to define and enforce governance, compliance, and security frameworks for Copilot and AI-enabled services in alignment with organizational policies and regulatory requirements. </li><li>Partner with stakeholders to identify and prioritize Copilot use cases and design the technical solutions and controls to drive adoption and measurable business outcomes. </li><li>Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams to support Copilot readiness and sustain usage. </li><li>Collaborate with Information Security teams to ensure data protection, information lifecycle management, and compliance controls are in place for AI-generated content. </li><li>Design, build, test, and deploy automation and scripting solutions to support Copilot deployment, monitoring, and reporting. </li><li>Monitor service health, usage analytics, and adoption metrics to continuously improve Copilot experience and ROI. </li><li>Act as a subject matter expert during IT audits and assessments, identifying risks and mitigation strategies related to AI and M365 services. </li><li>Drive continuous improvement initiatives by gathering user feedback and reviewing Microsoft’s product releases including the Microsoft product roadmap to create a pipeline of enhancements focused on productivity, efficiency, and user experience. </li><li>Provide mentorship and technical guidance to system administrators and engineers, fostering growth and accountability </li></ul>GENERAL DUTIES <ul><li>Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions. </li><li>System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability. </li><li>System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform. </li><li>Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group. </li></ul>Qualifications Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and Systems programmer Preferred Area of Experience: Microsoft 365 Including Copilot, Exchange, Teams, and SharePoint Online, Purview, Windows Server. Skills/Experience Preferred Qualifications: <ul><li>Experience in design and architecture of Microsoft 365 and Copilot solutions, including governance, policy definition, and licensing strategies. </li><li>Strong understanding of data security, compliance, and information management in AI-enabled environments. </li><li>Experience implementing Copilot readiness strategies (data access controls, labeling, permissions, and content lifecycle). </li><li>Ability to analyze usage metrics and translate insights into actionable improvements and adoption strategies. </li><li>Strong troubleshooting, automation, and scripting skills (PowerShell, Graph API, or similar). </li><li>Experience leading cross-functional initiatives and communicating complex technical concepts to business stakeholders.</li><li>Experience working in an Agile delivery environment using Jira, Confluence or Azure DevOps</li><li>Experience working in a Financial Services organization including familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations </li></ul>Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...