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Ld. Analyst, Digital Mfg

July 21, 2026

<div>General Information Job ID ATR64452 Posting Job Title Lead IT Operations Business Relationship Manager Locations GA WFH Georgia Employment Type Full Time Date Posted 09-Jul-2026 Relocation Support No Description & Requirements Location and/or Business/Division Details (if applicable) Title: Lead IT Operations Business Relationship Manager (BRM)- Location: Remote or consideration for candidate currently located at or near a Smurfit Westrock facility. The opportunity: This position will be part of the IT Mill Ops BRM team. The candidate is responsible for leading, supporting and developing the relationship between the ITD solutions & services team(s) and Mill leadership (aka Operations Leadership) to help drive & align ITD services to the business strategy. The right candidate will effectively communicate with multiple business stakeholders and understand their technology needs to better build a more effective digital culture. Collaboration across multiple functional areas will be an integral part of the position to drive a culture of creativity, innovation and values that reflects the business strategy. The candidate must be comfortable managing multiple concurrent tracks of work and have excellent communication and organizational skills. In this role the Lead IT BRM will champion multiple initiatives across the larger IT organization to support Smurfit Westrock goals. How you will impact Smurfit Westrock: <ul><li>Build relationships with key stakeholders in business and IT teams to drive key outcomes, decisions and ensure timely project completion.</li><li>Partner with the business to gain insight into business strategy, annual operating plan, supporting planned business initiatives ensuring enabling IT capabilities are aligned for planning and delivery.</li><li>Develop and maintain IT driven roadmaps for enabling technology capabilities to support approved business-sponsored projects ensuring alignment to IT capacity and strategy.</li><li>Identify opportunities and gaps for technology enablement to improve and grow business operations.</li><li>Conduct monthly/quarterly service level delivery reviews with business stakeholders and identify areas of improvement and mutual support.</li><li>Be the Business Units' liaison to IT and IT's voice to the Business Unit to continuously improve and grow the relationship between Business units and IT.</li><li>Function as primary POC for IT services escalations</li></ul> What you need to succeed: <ul><li>Bachelor's degree in a related field such as IT, Business, Technology or Manufacturing etc. </li><li>Certification in BRM and/or Six Sigma Black Belt is a plus.</li><li>5+ years of experience in manufacturing environment supporting IT and Business needs (Pulp/Paper Industry experience a plus)</li><li>Experience working in technology organizations.</li><li>Strong working knowledge of Microsoft Word, Excel, and PowerPoint are a must.</li><li>Driving execution & task management skills to manage the work through respective ITD functions.</li><li>Thorough understanding of project management techniques and methods. </li><li>Experience building relationships and communicating with key stakeholders.</li><li>Positive attitude and able to drive to success as an agent of change.</li><li>Exceptional interpersonal communication and presentation skills to work effectively with all levels of management throughout the organization.</li><li>Ability to collaborate and encourage collaboration.</li><li>Ability to positively influence others without direct authority in efforts to move projects forward.</li><li>Ability to adapt to shifting priorities, demands and timelines. Ability to effectively coordinate multiple projects with interrelated teams and technology issues simultaneously with aggressive timelines.</li></ul> Travel: Some travel will be required - less than 50% anticipated. What we offer: <ul><li>Corporate culture based on integrity, respect, accountability, and excellence.</li><li>Comprehensive training with numerous learning and development opportunities</li><li>An attractive salary reflecting skills, competencies, and potential.</li><li>A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.</li></ul> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...