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[Hiring] Inbound Contact Representative 2 @Humana
Role Description
The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative, operational, and customer support assignments.
- Addresses customer needs, including complex benefit questions, resolving issues, and educating providers.
- Records details of inquiries, comments or complaints, transactions, or interactions and takes action accordingly.
- Escalates unresolved and pending customer grievances.
- Focuses on interpretation of area/department policy and methods for completing assignments.
- Works within defined parameters to identify work expectations and quality standards with some latitude over prioritization/timing.
- Follows standard policies/practices allowing for some opportunity for interpretation/deviation and/or independent discretion.
Training: Beginning Aug 24th, virtual training will be conducted Monday-Friday, 8am-4:30pm EST for your first 8 weeks.
Shift: After training, your shift will be assigned Monday-Friday between 8am-6pm EST. Will be required to work shift times in EST time zone, no matter what time zone you are in.
Qualifications
- 2 years of customer service experience
- Strong customer service orientation
- Strong attention to detail
- Strong typing and computer navigation skills
- Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
- Effective verbal and listening communication skills
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Requirements
- Self-provided internet service must meet the following criteria:
- Minimum download speed of 25 Mbps
- Minimum upload speed of 10 Mbps
- Wireless, wired cable, or DSL connection is suggested
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
- Occasional travel to Humana's offices for training or meetings may be required.
Benefits
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Many other opportunities
Application Deadline
07-17-2026