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Field Service Technician, Automation - Edmonton (AB) or Victoria (BC) Home Based 18 months contract.

April 30, 2026

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.<div><div>Job Description</div></div><div><div><div><div>McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.Job SummaryA Field Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements. City: Home base MUST BE in Edmonton, Alberta OR Victoria Island, British Columbia. Coverage area: Western Canada, AB / BC, and from time-to-time travel by to support customers in different provinces.Specific Responsibilities<ul><li>Act as service representative for specific customers</li><li>Member of the On-Call schedule</li><li>Perform Preventive Maintenance</li><li>Accountable for customer satisfaction</li><li>Maintain and manage equipment and parts in order to execute service requests in a timely manner.</li><li>Maintain your inventory up to date.</li><li>Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.</li><li>Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.</li><li>Complete all administrative and reporting requirements, including all mandatory Training.</li><li>Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.</li><li>Participate in the set-up of commercial showcase events as required.</li><li>Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.</li><li>Foster a culture of excellence and customer-first service relationship.</li><li>Act in accordance with Mckesson Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.</li></ul>Minimum Qualifications <ul><li>Degree or equivalent and typically requires 2+ years of relevant experience.</li><li>Electronic, Robotics or Electro-mechanic college degree.</li><li>Demonstrate leadership and maintain higher customer satisfaction standards.</li><li>Employee will be using his own vehicle.</li><li>Must have a clean driving record for consideration</li><li>Must have and keep a valid driving license.</li></ul>Additional Qualifications <ul><li>Experience with pneumatic and robotics systems, troubleshooting and repair an asset.</li><li>Experience with complex electronic control systems, troubleshooting and repair an asset.</li><li>Experience in healthcare or pharmaceutical industry is an asset.</li><li>Experience with Hospital Automation and healthcare automation is an asset.</li><li>Capacity to learn and understand the functions of McKesson Automation equipment and apply learnings.</li><li>Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.</li><li>Relevant front line, field based technical customer service work experience a clear asset.</li><li>Good written and verbal communication skills</li><li>Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.</li><li>Demonstrate a Customer First, team-oriented, positive attitude.</li><li>Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.</li><li>Ability to work independently in the field.</li><li>Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.</li></ul>Working Conditions<ul><li>Position requires frequent travel within a region and occasionally anywhere within Canada.</li><li>Availability after hours and weekends for on call support and installations as required (frequent)</li><li>Depending on location, home based job opportunity</li><li>Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.</li></ul>Career Level – IC – Professional – P2</div></div></div></div>We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please <a href="https://careers.mckesson.com/en/benefits" target="_blank" rel="noopener noreferrer">click here.</a>Our Base Pay Range for this position$69,400 - $115,600McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: <a href="http://careers.mckesson.com" target="_blank" rel="noopener noreferrer">careers.mckesson.com</a>.McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our <a href="https://www.mckesson.com/about-mckesson/eeo-at-mckesson/" target="_blank" rel="noopener noreferrer">Equal Employment Opportunity</a> page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) <a href="mailto:Disability_Accommodation@McKesson.com" target="_blank" rel="noopener noreferrer">Disability_Accommodation@McKesson.com</a> or (Canada) <a href="mailto:Accessibility@mckesson.ca" target="_blank" rel="noopener noreferrer">Accessibility@mckesson.ca</a>. Resumes or CVs submitted to this email box will not be accepted.Join us at McKesson!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...