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Fiber Network Field Technician

July 20, 2026

Fiber Network Field Technician Job ID: FIBER013991 Job Title: Fiber Network Field Technician Location: 16280 CHURCH STREET, MORGAN HILL, CA 95037 Union: CWA 9404 - CBA 004 Hiring Managers: Nigel Jameson # of Openings: 1 Posting Dates: No Internal posting Wage Range: $24.74 - $46.70 per hour Summary: Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required.

General Duties: Duties include, but are not limited to, the following:

Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up.
Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
May be required to perform other duties of the Customer Service Technician II classification.
May be required to perform additional duties and tasks as required by the Company.
Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Basic Qualifications

Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
Experience - Management will designate the experience level for each vacancy*.
• First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience).
• Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
• Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience).
• Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience).
• If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.
Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals.
Must possess, at time of appointment, a valid California class "C" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission.
Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felon

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...