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External Service Support Specialist, Midwest
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Responsible for helping support Rivian’s Service and Collision Team’s by providing after sales support to independent third-party service and collision centers. This role will require high levels of energy and initiative, independent judgement, and cross-team collaboration.
Responsibilities
- Support the execution of parts and technical support via external third-party certified collision, non-certified collision, and service centers
- Ensure external third-party service and collision center customers receive industry leading customer support
- Support our external service and collision center customers digitally with any technical or operational questions
- Identify training needs or process improvement through the interactions with the external service and collision centers
- Ensure that processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives
- Assist with the operations and the success of supporting the needs of the external third-party service, certified, and non-certified collision centers
- Collaborate with the Service Engineering & Operations Organizations to obtain the info or direction you need to pass down to the inquiring business
- Create reports identifying most common inquiries and response content to drive program continuous improvement
- Create, track, and manage support tickets on any inquires you work on for all inquires
- Engage with external third-party service and collision centers regarding program performance and repair quality standards
- Must be able to complete support tickets and inquiries in a compressed timeline
Qualifications
- Collision Repair and Refinishing Technology Degree or equivalent experience
- 3 + year's experience in collision estimation
- Must geographically based in the Midwest of the U.S.
- Knowledge in Electric Vehicle estimation is a plus
- Understanding of collision repair practices and processes used in collision repair is a plus
- OEM specific collision repair training(s) is a plus
- Effectively handle multiple priorities, organize workload, and meet project deadlines
- Ability to work independently, accurately, and effectively in performing task or duties as assigned to completion
- Professional demeanor, strong communication, writing and presentation skills
- Knowledge in Salesforce, Smartsheets, and Lucid Charts is a plus
- High proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook
- Capable of working efficiently in a start-up environment
- Willingness to work in a strong cross functional environment
- Ability to manage multiple projects across varying geographic locations simultaneously
- Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
- Ability to travel as needed
- Must possess a valid driver’s license
- Must possess a valid passport
- Collision or Refinishing Technology degree or equivalent work experience
- Automotive collision repair process knowledge preferred
Salary Range for Colorado Based Applicants: $81,000 to $94,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
