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Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote in Tempe, AZ

May 15, 2026

Are you a passionate and driven individual looking to take your career to the next level? Do you have a knack for connecting with customers and providing exceptional service? Look no further than arenaflex, a leading provider of customer experience solutions. We're seeking an Experienced Bilingual Customer Service and Sales Representative to join our team, working remotely in Tempe, AZ.

As a member of our team, you'll have the opportunity to grow your career and become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex will provide you with the training, support, and resources you need to succeed, including a comprehensive licensing course and all state licensing exam fees covered by the company.

**About arenaflex**

arenaflex is a global company that's passionate about making customers happy. We've been helping companies build engaged, pleased, and profitable customer experiences for over 40 years, powered by our combination of humanity and technology. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.

**What You'll Be Doing**

As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, providing exceptional service to our customers and helping them understand their coverages and select the right products and services to meet their needs. You'll work closely with customers to resolve their issues, provide follow-up, and identify additional needs they may have. Your strong communication skills, empathy, and active listening will shine through as you help customers feel valued and supported.

**Key Responsibilities:**

Assist individuals in understanding their coverages and selecting the right products and services to meet their personal needs
Provide full lifecycle customer service and sales, including inbound and outbound calls
Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
Work closely with customers to resolve their issues and provide follow-up

**What You Bring to the Role**

Bilingual in English and Spanish
Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
High-speed internet (>25 mbps download and 10 mbps upload)
Minimum six (6) months sales experience, preferably B2B sales
Integrity to follow HIPAA guidelines on maintaining patient privacy
Strong customer service orientation, including empathy, compassion, and listening skills
High school diploma or equivalent
Strong computer navigation skills and experience, as this role is 100% remote

**What You Can Expect**

Supportive of your career and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
FREE licensing course, and you'll be paid for your time to boot
All state licensing exam fees covered by the company and yearly renewal of license provided by arenaflex as your employer
A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Visit (https://www.arenaflex.com/en/us-employee-benefits) for more information.

**A Bit More About Your Role**

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

**You'll Report to:**

* Team Lead

**You'll Contribute to:**

* The success of the customer experience and the overall success of the team

**About arenaflex**

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, te

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...