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Enterprise Customer Success Manager (AI-native), Remote Job

July 11, 2026

Incredible Health is the largest software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals, ambulatory surgery centers, home health organizations and over one million U.S. nurses, technicians, and technologists. Our vision and mission is to help healthcare professionals live better lives, and find and do their best work. Our software and AI technology custom matches healthcare employer's nurse and technician hiring needs with experienced, permanent nurse and technician talent for hard-to-fill roles, resulting in faster hiring, cost savings and growth for employers, and expanding opportunities for healthcare workers. We’re backed by $100M from top tier venture capital firms Andreessen Horowitz, Obvious Ventures, Base10, Kaiser Permanente, and Johns Hopkins. Incredible Health is headquartered in San Francisco, CA, supports US-based remote employees, and operates nationally.

Position Summary

Incredible Health is looking for an Enterprise Client Partner. As we continue to refine and strengthen our Client Success team, we are opening an additional role to support our client portfolio and deliver high-quality outcomes. As part of the Client Success team and reporting to a Director of Client Success, this role drives meaningful workforce outcomes for hospitals and health systems through strategic partnerships, AI-forward innovation, and high-touch executive engagement. You support large, multi-location systems and help clients adopt AI thoughtfully, optimize hiring workflows, and align stakeholders to deliver a unified, high-quality client experience.

This role is 100% remote and can be located in the following states:

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia

Typical Responsibilities

Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn.
Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals.
Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through.
Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution.
Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders.
Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes.
Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements.
Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.

Success in your first 6 months will look like:

You have built trusted, strategic relationships with key client stakeholders across large, multi-location hospitals and health systems, including talent acquisition leaders, clinical executives, and operational partners.
You are fully trained on and confidently drive adoption of the Incredible Health Career Marketplace and Incredible Health's AI agents, advising on workflow optimization, process improvements, and thoughtful AI adoption.
You have established clear success plans with each client that are aligned to workforce goals, hiring priorities, and internal processes, and are leading proactive, insight-driven conversations.
You consistently translate data into actionable recommendations that improve hiring speed, quality, and efficiency.
You operate with a strong proactive rhythm,running effective executive business reviews, collaborating cross-functionally, and managing your portfolio with autonomy, clarity, and a builder’s mindset.

Requirements

At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion.
Demonstrated success providing consultation to senior-level executives.
Proven achievement against revenue retention and growth targets.
Hands-on, AI-forward operator who enjoys experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes.
Skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails.
Analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps.
Highly proactive and self-directed. You're organized, calm under pressure, and skilled at prioritizing in fast-moving environments.
Background in healthcare technology and/or experience in nursing or recruiting is highly preferred.
Willing to travel up to 25% of the year.

You might be the one we’re looking for if:

You build trusted, strategic relationships and have a track record of renewals and expansions with enterprise healthcare systems.
You engage confidently with senior executives, earning buy-in with clear recommendations and follow-through.
You love using AI daily and enjoy building lightweight automations that make your work smarter.
You have experience supporting large, multi-location hospitals and health systems, navigating complex stakeholder landscapes with ease.
You thrive in ambiguity and rapid change, solving problems with curiosity, clarity, and urgency.
You enjoy being part of a collaborative team that learns, teaches, and occasionally rescues birds.
You have a great sense of humor and speak sarcasm fluently.

Working here is awesome because:

We’re moving quickly so things never get stale.
We get to make a difference in the lives of healthcare workers who are truly amazing people.
We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
We offer a competitive, market based salary aligned with your skills and experience
Our comprehensive benefits package covers medical, dental and vision coverage with shared premiums
Commission and/or equity may be offered based on the position
Unlimited vacation, so take a break when you need it!
We have a generous family leave policy so that you can spend time bonding with new additions to your family.
We welcome candidates with backgrounds that are commonly underrepresented in our industries.
We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate.

Incredible Health is proud to be an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact recruiting@incrediblehq.com

At Incredible Health, we believe that great ideas come from anywhere. Our core values steward kindness and respect for everyone with a zero tolerance for harassment. We support, welcome and value open participation from individuals with different ideas, experiences, and perspectives.

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to fraud@incrediblehealth.com. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...