Digital Service Advisor

<p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">We’re searching for a<strong> </strong>Personal Lines<strong> Digital Service Advisor</strong>. Are you a RIBO licensed broker with at least two years’ broker experience searching for new possibilities?</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Westland Express Insurance Services Limited has a new<span style="font-family: Arial, sans-serif;"> </span>opportunity for<span style="font-family: Arial, sans-serif;"> </span>a Personal Lines<strong> Digital Service Advisor. </strong>This position is fully remote and open to candidates within Ontario. </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Westland Express is a part of Westland Insurance Group Ltd., a national, privately owned insurance brokerage with locations across Canada, based out of South Surrey, British Columbia. Our national ZipTenant program is Canada’s most recommended tenant insurance program that can be purchased completely online using a computer, tablet or mobile device.</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Expected Compensation:</strong><span style="font-family: Arial, sans-serif;"> </span>The expected hiring range for this role is $45,600 to $57,000 based on a 37.5-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role and internal equity.<span style="font-family: Arial, sans-serif;"> </span> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Reason for Vacancy:</strong> This posting is to fill a current vacancy on our team.</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Discover what’s possible, with Westland. </strong></p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">As a Personal Lines<strong> Digital Service Advisor</strong> with Westland Express, you’ll bring together strong technical skills and insurance knowledge to support the team and our clients in assessing and fulfilling their insurance needs. You are essential in helping achieve the goals of the company and partner organizations. You demonstrate confidence in problem-solving and underwriting while continuously expanding your knowledge. You’re proactive in taking on more responsibilities while developing your skills to work independently.</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Interested in learning more?</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Why you'll love Westland:</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">An open, flexible and welcoming workplace  </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Plenty of opportunities to grow and learn </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Autonomy to drive your own success </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">A total rewards program that takes care of your financial, physical, and mental health </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Flexible paid Values Days to celebrate days important to you</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients </li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Why we’ll love You: </strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">RIBO license mandatory</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Minimum 2-year brokerage based personal insurance experience</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Post-secondary diploma or degree would be considered an asset</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Strong knowledge of personal lines insurance products and coverages</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Commitment to professional development including obtaining CAIB or CIP designation</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Ability to work on a rotating schedule – no weekends</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Once here, you'll:</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Build and maintain strong client relationships through proactive contact via email and phone</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Support clients in the claims process</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Manage and review policy renewals in a timely basis in order to maintain high levels of client retention</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Collaborate with co-workers and managers to develop positive and effective office procedures</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">#LI-SS1</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">#LI-Remote</p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Want to get to know each other better? Send your resume our way.</strong></p><p><span class="TextRun SCXW31619881 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; font-style: italic; line-height: 16px; font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif; font-weight: bold; font-variant-ligatures: none !important;" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">You belong here</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; line-height: 16px; font-family: WordVisiCarriageReturn_MSFontService, Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;"><span class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"> </span><br class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"></span><span class="TextRun SCXW31619881 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; font-style: italic; line-height: 16px; font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif; font-variant-ligatures: none !important;" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. </span></span><span class="LineBreakBlob BlobObject DragDrop SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; line-height: 16px; font-family: WordVisiCarriageReturn_MSFontService, Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;"><span class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"> </span><br class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"></span><span class="TextRun EmptyTextRun SCXW31619881 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 12pt; line-height: 18px; font-family: 'Times New Roman', 'Times New Roman_EmbeddedFont', 'Times New Roman_MSFontService', serif; font-variant-ligatures: none !important;" xml:lang="EN-US" data-contrast="auto"><span class="LineBreakBlob BlobObject DragDrop SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; line-height: 16px; font-family: WordVisiCarriageReturn_MSFontService, 'Times New Roman', 'Times New Roman_EmbeddedFont', 'Times New Roman_MSFontService', serif;"><span class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"> </span><br class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"></span><span class="TextRun SCXW31619881 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; font-style: italic; line-height: 16px; font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif; font-variant-ligatures: none !important;" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. </span></span><span class="LineBreakBlob BlobObject DragDrop SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; line-height: 16px; font-family: WordVisiCarriageReturn_MSFontService, Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;"><span class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"> </span><br class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"></span><span class="TextRun EmptyTextRun SCXW31619881 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 12pt; line-height: 18px; font-family: 'Times New Roman', 'Times New Roman_EmbeddedFont', 'Times New Roman_MSFontService', serif; font-variant-ligatures: none !important;" xml:lang="EN-US" data-contrast="auto"><span class="LineBreakBlob BlobObject DragDrop SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; line-height: 16px; font-family: WordVisiCarriageReturn_MSFontService, 'Times New Roman', 'Times New Roman_EmbeddedFont', 'Times New Roman_MSFontService', serif;"><span class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"> </span><br class="SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; white-space: pre !important;"></span><span class="TextRun SCXW31619881 BCX8" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; font-style: italic; line-height: 16px; font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif; font-variant-ligatures: none !important;" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">If you require </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: var(--urlContextualSpellingAndGrammarErrorV2, ); border-bottom: 1px solid transparent;">a disability</span><span class="NormalTextRun SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at <strong><span data-teams="true">careers@westlandinsurance.ca</span></strong></span></span><strong><span class="EOP SCXW31619881 BCX8" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: #ffffff; font-size: 10pt; line-height: 16px; font-family: Mulish, Mulish_EmbeddedFont, Mulish_MSFontService, sans-serif;" data-ccp-props="{" 201341983":0,"335559739":0,"335559740":240}"=""> </span></strong></span></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...