Dell Technologies Services Client Solutions, Technical Support REMOTE USA What will your next opportunity look like? Will it provide hands-on, technical and customer-facing training designed just for you—the eager self-starter? Will you have a career coach, mentor, and large infrastructure of tools to help you succeed? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry? If this is the job you dreamed of when beginning your career then a Senior Technician role at Dell might be perfect for you. Dell Technologies Services (DT Services) is an organization within Dell Technologies. DT Services provides support and extended warranty services, managed deployment, enterprise installation, and configuration services for both Enterprise and Client customers. It is one of the most strategic and profitable organizations in the company and is currently experiencing explosive global growth. DT Services is made up of global operations teams to include customer service, supply chain, and professional services; marketing and sales operations teams, finance, engineering, and more. What you’ll achieve Not a techie, but have technical aptitude? Imagine what 12 months of ongoing training, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. As a Senior Technician, you will be resident problem-solver, providing front-line support for a game changing, enterprise-wide support service. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, and recommend solutions to help our customers. You will have the opportunity to partner with our highly skilled technical advisors, who provide solutions to our customer’s most complex issues. You can be a hero by being the first person to resolve our customers IT issues, but you will have the backing of our technical support team as the complexity of issues increases. This is the reason our Technical Support Agents go on to do such great things in their career. They are receiving world-class training, on the job. You will Collaborate with peers, team leads, engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution Follow up with customers to ensure accurate resolution for their technical issues Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool Provide an extraordinary customer service experience Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role Essential Requirements Associates Degree (2-year colleges), Bachelors degree (4-year universities) Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization Able to quickly learn systems, processes, and procedures, and grasp technical concepts Must have a passion for learning and demonstrable intellectual curiosity Able to manage competing demands, multiple priorities, while remaining adaptable and flexible Strong Communication & Interpersonal Skills Leadership & Initiative Collaboration & Teamwork Analytical & Problem-Solving Proficiency Integrity & Enthusiastic Attitude Professional Demeanour “To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status”. Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here. Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era. Apply To This Job