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Customer Experience Representative - Remote

May 26, 2026

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our customer service team as a Customer Experience Lead. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and customer service, then this is the job for you! For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce. What are you waiting for, APPLY TODAY and join the KBS Crew! Job Overview Salary Range: $20.47 - $28.65/hour This position is a full-time, remote opportunity. Must be proficient in Excel You will be responsible for day-to-day operations, data integrity, and communication. As a Customer Experience Lead the following duties and responsibilities will be a part of this opportunity, but are not limited to them:<ul><li style="margin-left:8px;">Assist customer service call team members daily in responding to customer and vendor inquiries.</li><li style="margin-left:8px;">Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. </li><li style="margin-left:8px;">Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. </li><li style="margin-left:8px;">Maintain detailed records of written and verbal communication. </li><li style="margin-left:8px;">Provide detailed and accurate information for quarterly business reviews, executives, and customers. </li><li style="margin-bottom:11px;margin-left:8px;">Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions. </li></ul> Requirements for our Customer Experience Lead:<ul><li style="margin-left:8px;">3+ years’ experience in customer service/ administrative role</li><li style="margin-left:8px;">Previously have worked with B2B customers</li><li style="margin-bottom:11px;margin-left:8px;">Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables</li></ul>What’s In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!<ul><li style="margin-bottom:11px;">Paid Time Off </li><li style="margin-bottom:11px;">Paid Holidays</li><li style="margin-bottom:11px;">Sick Time </li><li style="margin-bottom:11px;">Life Insurance</li><li style="margin-bottom:11px;">Supplemental Health Insurance (E.G., Accident)</li><li style="margin-bottom:11px;">401k plan with a match or Non-qualified Deferred Compensation Plan</li><li style="margin-bottom:11px;">Pet Insurance </li><li style="margin-bottom:11px;">Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics </li></ul>KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...