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Claims Adjuster - Associate

April 30, 2026

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. FIGO, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.Job Summary:FIGO is seeking a Claims Adjuster- Associate who will report to the Supervisor, Claims. The Claims Adjuster- Associate is responsible for investigating, evaluating, and settling insurance claims. This role also determines policy coverage for the claimed loss and appropriate compensation amount.Job Location: Remote- USA Main Responsibilities: <ul><li>Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.</li><li>Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.</li><li>Updates Explanation of Benefits (EOB), pays and closes claim.</li><li>May order medical records from providers.</li><li>May communicate with clients and providers during treatment.</li><li>Performs other duties and responsibilities as assigned.</li></ul>Basic Qualifications: <ul><li>1 year relevant experience working in a veterinary clinic</li><li>Education: Must meet one of the following requirements:<ul><li>Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); or</li><li>Certified Veterinary Technician (CVT)</li><li>Registered Veterinary Technician (RVT)</li></ul></li><li>Licenses/Certifications<ul><li>Must have and maintain Adjusters license or must obtain within 90 days of hire</li></ul></li><li>Only United States residents will be considered for this role </li></ul>Expected Hours of Work: <ul><li>This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director.</li></ul>#li-RemoteAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:<ul><li>Comprehensive full medical, dental and vision Insurance</li><li>Basic Life Insurance at no cost to the employee</li><li>Company paid short-term and long-term disability</li><li>12 weeks of 100% paid Parental Leave</li><li>Health Savings Account (HSA)</li><li>Flexible Spending Accounts (FSA)</li><li>Retirement savings plan</li><li>Personal Paid Time Off</li><li>Paid holidays and company-wide Wellness Day off</li><li>Paid time off to volunteer at nonprofit organizations</li><li>Pet friendly office environment</li><li>Commuter Benefits</li><li>Group Pet Insurance</li><li>On the job training and skills development</li><li>Employee Assistance Program (EAP)</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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