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Call Center Representative | Communication Assistant (MN)

April 30, 2026

DescriptionCall Center Representative | Communication AssistantFully Remote, MN Opportunity to Work-from-HomeFull-Time & Part-Time$14.00 per hour18 years or older Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you. CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees. CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community relies on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals. See what others have to say about CSD Contact Centers: Telephone Relay Service <a href="https://www.youtube.com/watch?v=SaPT53NGyME&list=PL3498ya_fG8voYdMYCs39lTpUXAgNwKke&index=1&t=5s" target="_blank">click here</a> Upcoming Training Classes Start - Monday, May 4th Benefits:<ul><li>Opportunity to work from home **Must meet qualifications to work from home</li><li>Starting wage of $14 per hour</li><li>Hiring for full and part-time positions</li><li>Eligible for salary increases twice a year</li><li>Paid time off (for all employees)</li><li>Remote Work Stipend</li><li>Employee Assistance Program (available immediately, no employee cost)</li><li>Employee rewards for good attendance and performance</li><li>Student loan forgiveness eligibility (due to non-profit status)</li><li>Downtime is YOUR time</li><li>Shift differentials available for overnight shifts, Speech to Speech, and Bilingual agents</li></ul><align-center> </align-center><align-center>No sales, no quotas, no tech support, no customer conflict de-escalation</align-center><align-center>* Shift differentials and specialty rates are subject to change in accordance with business needs and organizational policies</align-center>RequirementsCall Center Representative | CSD Communication AssistantA Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network. Knowledge, Skills, and Abilities: To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:<ul><li>Excellent communication skills</li><li>Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume</li><li>Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer</li><li>Excellent grammar and spelling</li><li>Ability to learn and understand complex computer communication software, shortcuts and command functions</li><li>Ability to work in a fast-paced environment</li><li>Ability to adapt to schedules influenced by call volume fluctuations</li></ul>Qualifications<ul><li>A minimum of a High School Diploma or equivalent</li><li>18 years of age or older</li><li>Ability to type at 60 words per minute with minimal errors (to graduate training)</li><li>45 words per minute with 90% accuracy to qualify for training</li><li>Excellent customer service experience and a relaxed/calm demeanor</li><li>Ability to work various schedules, including weekdays, weekends, overnight, and holidays</li><li>Must be able to pass skill assessments administered by a local recruiter</li></ul>Work From Home Requirements:<ul><li>Private and quiet office space with a closed door</li><li>Hard-wired internet connection via ethernet cable (cable provided by CSD)</li><li>High-speed internet connection (3.0 MG download; 1.2 MG upload)</li><li>Access to a mobile device with a camera</li><li>Access to a personal or public device/PC with a USB-C port.</li></ul>Residency Requirement: Candidates for this role must live and work in Minnesota. <align-center>Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.</align-center><align-center> </align-center> Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team. Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...