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Business Applications Analyst (Salesforce)

May 1, 2026

Why Join Us? We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to <a href="https://www.tobiidynavox.com/pages/success-stories" target="_blank" rel="noopener noreferrer">express themselves, connect with the world, and live richer lives</a>. At Tobii Dynavox, you can grow your career within <a href="https://www.tobiidynavox.com/pages/about-us" target="_blank" rel="noopener noreferrer">a dynamic, global company</a> that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to grow ideas in an unconventional environment. At the same time, you’ll work in a culture of ongoing learning and development, allowing you to constantly expand your area of expertise. <div><div>JOB SUMMARY: This role is the primary liaison between North America Sales and other customer-facing teams and Salesforce. You will focus on user support, reporting, training and adoption – ensuring teams can do their jobs efficiently using Salesforce. </div><div> </div><div>KEY RESPONSIBILITIES/COMPETENCIES: </div><div>User Support & Enablement </div><div><ul><li>Serve as a primary point of contact for Salesforce end-user support, including troubleshooting, guidance, and issue resolution </li></ul></div><div><ul><li>Respond to user requests related to access, reports, dashboards, and data questions </li></ul></div><div><ul><li>Partner with Learning and Enablement teams to develop and maintain Salesforce training materials, job aids, and SOPs </li></ul></div><div><ul><li>Provide onboarding and ongoing enablement for new users and role changes </li></ul></div><div><ul><li>Gather user feedback to identify friction points and improvement opportunities </li></ul></div><div> </div><div>Reporting & Dashboards </div><div><ul><li>Design, build, and maintain standard and ad-hoc Salesforce reports and dashboards </li></ul></div><div><ul><li>Translate business questions into clear, actionable reporting and visual insights </li></ul></div><div><ul><li>Ensure dashboards align with agreed-upon definitions, metrics, and KPIs </li></ul></div><div><ul><li>Regularly review and optimize reports for accuracy, usability, and relevance </li></ul></div><div> </div><div>Data Quality & Governance </div><div><ul><li>Monitor and maintain data integrity across accounts, contacts, leads, and opportunities </li></ul></div></div><div><div><ul><li>Establish routines to ensure consistent use of required fields and data standards </li></ul></div><div><ul><li>Support data imports, updates, and clean-up activities </li></ul></div><div><ul><li>Ensure user readiness through comprehensive testing </li></ul></div><div> </div><div>General Administration & Support </div><div><ul><li>Perform routine Salesforce administrative tasks (user setup, permissions, basic configuration support) </li></ul></div><div><ul><li>Document processes, report definitions, and dashboard logic </li></ul></div><div><ul><li>Perform quality assurance checks to validate reporting accuracy and system changes </li></ul></div><div><ul><li>Perform various other duties as assigned </li></ul></div><div> </div><div> </div><div>QUALIFICATIONS: </div><div>EDUCATION / EXPERIENCE REQUIREMENTS:</div><div><ul><li>Bachelor’s degree in business administration, IT or business systems support, or equivalent education preferred </li></ul></div><div><ul><li>2+ years’ experience in Sales, Sales Operations or Customer Service role </li></ul></div><div><ul><li>1-3 years’ extensive experience with Salesforce structure and applications </li></ul></div><div><ul><li>Willing to obtain Salesforce Administrator Certification </li></ul></div><div> </div></div><div><div>COMMUNICATION SKILLS: </div><div><ul><li>Strong oral and written communication skills </li></ul></div><div> </div><div>COMPUTER SKILLS: </div><div><ul><li>Proficient knowledge of MS Programs including Microsoft Word and PowerPoint </li></ul></div><div><ul><li>Expert knowledge of Excel </li></ul></div><div> </div><div>OTHER SKILLS/REQUIREMENTS: </div><div><ul><li>Excellent project and change management experience </li></ul></div><div><ul><li>Strong analytical and problem-solving skills </li></ul></div><div><ul><li>Close attention to detail </li></ul></div><div><ul><li>Ability to adapt in a fast-changing environment </li></ul></div></div><div><div> </div><div> </div><div>WORK ENVIRONMENT REQUIREMENTS: </div><div><ul><li>Ability to work with interruptions </li></ul></div><div><ul><li>Keep up in a fast-paced work setting </li><li>Travel may be required on occasion (1-2 times per year) </li></ul></div></div>Apply today! We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you. Where we stand: We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger. Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin. Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...