Bilingual Customer Service Representative Remote

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description About Us Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. - Autonomous - We encourage and trust your decision making skills. - Progressive work environment- If you have skills to prove we have all ladders for you to grow - Flexible - We believe in results - Innovative - All ideas matters - Inclusive - Everyone is Included and everyone wins - We work hard and party even harder. À propos du poste Nous recherchons des personnestalentueuses pour rejoindrenotre équipe en tant qu'agentsbilingues du service clientèle. Vous identifierez et proposerez de manière proactive des solutions appropriées qui génèrentunegrandesatisfaction client. Teleperformance est le leader mondial de la gestion de l'expérience client. Nous connectons les marques les plus grandes et les plus respectées de la planète avec leurs clients enfournissant un service client, un support technique, une acquisition de clients, des solutions numériques, des analyses, un back-office et d'autres services spécialisés pour assurer des interactions client toujours positives. About the job We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction. Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals. Ce que nous offrons: - Télétravail - Programme de recommandationd'employés - Excellents régimes médicaux, dentaires et d'avantagessociaux - De bons avantages sur les produits et services de tous les jours grâce au programmed’avantages pour les employés du Canada - Opportunitésd'avancement de carrière Notre mission est de toujoursoffrir à nosemployés un environnement qui favorise le bonheur de l’intérieur. Lorsquevoustravaillez avec nous, vousêtesappréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vousvenieztravaillermotivé et fier de faire partie de notre équipe. C’estpourquoi nous investissonscontinuellement dans la créationd’expériences de travail exceptionnelles et d’innombrablespossibilités de développement. Nous voulons que voussoyez et voussentiez à votremeilleur, toujours. What we offer: - Work from home - Paid Training - Employee referral program - $500.00 for every referral hired - Excellent medical, dental and benefits plans - Great perks on everyday products and services with Canada's leading employee perk program - Internal career advancement opportunities It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Responsibilities: FR - Fournir un service technique de premier niveauence qui concernel'installation, l'exploitation et la maintenance des produits et des applications ainsi que répondre à d'autres types de requêtes clients entrantes. En mettantl'accent sur le service à la clientèle. - Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandessonttraitées de manière appropriéeen se coordonnant avec diversesfonctions au sein de l'entreprise. - Dépanner et résoudre les problèmes techniques à l'aided'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins. - Responsable de la saisieprécise des données enutilisant les applications prescrites. EN - Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care. - Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. - Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required. - Responsible for accurate data input using prescribed applications. Qualifications: FR - Doit êtreâgéd'aumoins 18 ans - Disponibilité à temps plein - Excellent Internet à domicile câblé - le Wifin'est pas autorisé - Excellenteconnaissance de l'Internet à domicile enfilaire - le Wifin'est pas autorisé - Excellentemaîtrise de l'anglais et du français - Excellentescompétencesinformatiques - Le bilinguisme (français, anglais, tant à l'oralqu'àl'écrit) estrequis pour répondre aux appels des clients anglophones et francophones partout au Canada et dans le monde Teleperformance encourage les candidatures de personnesen situation de handicap. Des aménagementssontdisponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Si vousêtesinvité à participer au processus de sélection, nous nousengageons à vous proposer les aménagementsnécessaires pour répondre au mieux à vosbesoins. EN - Must be at least 18 years of age - Full time availability - Excellent home internet hardwired - Wifi is not permitted - Excellent verbal and written communication skills in English and French - Excellent computer skills Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs. Benefits & Perks - Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. - Robust career path with a full development plan and the opportunity to grow in the organization. - Paid 6 weeks training, 2 weeks' vacation. - Continuous learning through progressive training that is specific to your tenure and skills. - Competitive salary with incentive programs - Positive and supportive environment - Medical and Dental benefits, Employee Family Assistance Programs Schedule - We are looking for candidates with open availability. - Program hours of operation - Monday to Friday (8AM - 9PM). You will be provided with8-hour shifts for 5 days a week. Location - Work from the comfort of your home Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...