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Account Developer

May 22, 2026

About the position

Staples is business to business. You’re what binds us together. This is a hybrid role with a four day (Monday - Thursday) in office expectation at our Lewisville, TX office. Join a world‑class sales organization where you’ll help businesses of all sizes get the products and solutions they need to thrive. As an Account Developer – Churn, you’ll re‑engage customers, win back lost business, and make a real impact by driving revenue growth across the U.S. This high‑velocity role puts you at the center of customer relationships—using phone, video, and digital outreach to solve problems, uncover needs, and deliver meaningful value. If you’re motivated, resilient, and ready to grow your sales career, this is your opportunity to thrive in an exciting, fast‑paced environment.

Responsibilities

Engage declining customers via phone, video, and digital channels to drive win‑back and retention.
Strategically analyze reasons for customer decline and identify targeted contacts and category opportunities.
Meet weekly and monthly win‑back targets and KPIs established by sales leadership.
Consistently achieve activity goals—including outbound dials, selling time, and live contacts.
Provide exceptional service by addressing customer inquiries, resolving issues, and ensuring satisfaction.
Utilize CRM tools to manage interactions, track activities, and maintain accurate account records.
Manage your funnel and pipeline through closed stages, ensuring consistent forward momentum.
Partner with internal teams to support customer needs and drive growth.
Apply Professional Selling Skills (PSS) to identify customer needs and build value‑added proposals and pricing.
Lead on‑the‑spot pricing negotiations while ensuring a seamless customer experience.

Requirements

A strong drive to win and a deep aversion to complacency.
Resilience and a willingness to view rejection as an opportunity to learn and pivot.
Strong communication skills and the ability to actively listen.
Excellent organizational and time‑management skills.
Ability to sell company values, services, and program benefits via phone and digital interactions.
Proven ability to meet or exceed sales metrics and KPIs.
Coachable mindset with the ability to incorporate feedback.
Success working both independently and within a team sales environment.
Adaptability in a fast‑paced, dynamic organization.
High School Diploma required.
2+ years of experience in sales, customer service, or sales support.
Proficiency in MS Word, Outlook, Excel, and PowerPoint.

Nice-to-haves

Bachelor’s degree preferred.
Industry knowledge a plus.
Strong communication and active listening skills.
Experience building customer relationships and navigating the B2B sales process.
Strong organizational and time‑management skills.
Demonstrated ability to meet or exceed sales and gross‑profit growth goals.
Solution‑oriented, self‑starter, and results‑driven mindset.
Ability to adapt to change and take coaching effectively.
Ability to thrive in a team‑based sales environment.

Benefits

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...